Customer Service Representative
Koch Industries
Representative, Customer Service • Inside Sales
Follow the Principle Based Management (PBM) guidelines, provide strong and effective support to external customers and internal account teams in line with assigned accounts/territory, maximize the use and transformation of external information and internal resources, and contribute to the continuous growth of revenue.
Manage the status and schedule of all customer orders, returns, complaints, and requests.
Ensure customer inquiries/issues are addressed/resolved to completion.
Ensure accuracy of data and requirements in SAP.
Manage execution, requirements, and maintenance of customer programs.
Resolve order-related issues with intercompany departments.
Issue quotations and follow-up on the results.
Prepare and utilize analysis reports to improve programs and communication/follow-up with customers.
Prepare order, RMA, and forecast status reports.
Backup account/sales managers during travel.
Update customer portals.
Issue open order ECOs.
English
BA/BS preferred
1 year fiberoptic or related experience preferred
Excellent written/verbal communications skills, detail-oriented, and MS Office proficiency
Who We Are
At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.
Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.