Customer Service Representative
Koch Industries
Customer Service Representative
Manage customer accounts like it's your own business through proactive communication by phone and email as well as collaborate with internal teams to ensure the customers are highly satisfied.
Create and maintain spreadsheets to track inventory, order status, and other customer and production-related data.
Entering orders, cancellations, and changes for multiple customer accounts with accuracy and focus on customer needs/requirements.
Coordinate shipments of products with the shipping department.
Coordinate with Quality Assurance to follow up on customer feedback and identify a root cause to offer solutions to customers.
Manage inventories for effective production review and planning.
Assist with accounts payable/receivable duties as needed.
Utilizing Microsoft Office Suite (Word, Excel, Teams, etc.) on a daily basis.
Minimum of 2 years of customer service experience.
Experience working with cross-functional teams and vendors.
Corrugated industry experience.
Experience using Kiwi, Kiwi FFF, and/or PCS.
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