Technical Support Specialist I

Technical Support Specialist I

The Technical Support Specialist I is responsible for providing technical assistance and support to end users related to computer systems, hardware, and software. The Technical Support Specialist also runs diagnostic programs, isolates problems, and determines and implements solutions.

Full Time 100% onsite role based out of our Lakeland location.

Must be able to work Monday-Friday 8:00am-4:00pm EST.

Responsibilities

• Responsible for converting and installing new hardware and software.
• Make recommendations for improvements in computer systems.
• Install and configure, individually or in combination, each component of computer system such as central processing unit, memory, motherboard and other peripherals.
• Troubleshoot all hardware (computers, printers, etc.) and software for anomalies.
• Assist users to resolve computer related problems such as inoperative hardware or software.
• Train workers in use of new software and hardware.
• Keep current thorough technical journals or manuals, attends vendor seminars on new computer hardware and software.
• Maintain computer hardware and software inventories and coordinates asset management tracking with finance.
• Coordinate cable installations, new hubs/switches and new computers for additional workstations.
• Manage assigned Help Desk tickets to meet service levels.
• Assist with phone system support.
• Assist with support of VPN users in company wide network. Setup and configuration of VPN on laptops and user accounts.

Qualifications

• High School diploma and/or technical degree/certification
• Minimum of four (4) years of work experience in an IT related position
• Excellent verbal and written communication skills
• Excellent problem-solving and customer service skills
• Ability to balance multiple priorities to meet expected response deadlines
• Ability to work independently and as a member of a team
• Demonstrated experience and strong knowledge of computer systems (desktops/laptops), printers, mobile devices and other technical products
• Demonstrated experience and strong knowledge of Anti-Virus solutions, Exchange, Lan Environment, and Active Directory
• Demonstrated experience and strong knowledge of Windows 10 and Microsoft Office 365
• Occasionally lift, carry, and move up to 35 pounds
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Knipper is an equal opportunity employer.