Manager/senior Manager, Vertical Planning & Operations, Global Entertainment & Events

Manager/Senior Manager, Vertical Planning And Operation For Global Entertainment & Events

The Manager/Senior Manager, Vertical Planning And Operation for Global Entertainment & Events leads the end-to-end planning, delivery, and optimization of entertainment events across multiple regions and international markets, ensuring consistency and excellence while adapting to local requirements. This position drives both strategic and operational initiatives for entertainment verticals, collaborates with regional & local teams, and manages cross-border vendor and stakeholder relationships to deliver innovative, world-class event experiences.

What You'll Do:

• Strategic Vision: Develop and shape the business model and strategic roadmaps for the vertical, overseeing the entire spectrum from supply to demand, business strategy, and technology innovation. Collaborate closely with regional teams to devise go-to-market strategies for new product verticals.
• Program Leadership: Take charge of strategic initiatives, lead cross-functional teams—including marketing, sales, technical, and on-site teams to ensure alignment and consistent delivery of user experience on a global scale to elevate the performance of our verticals. This includes optimizing customer satisfaction, enhancing traffic channels, expanding supply coverage, ensuring inventory availability, optimizing pricing strategies, maximizing profitability, streamlining costs, enriching content, and improving the booking experience.
• Operational Excellence: Oversee and harmonize event operations across markets, ensuring global industry standards while respecting local cultures and regulations; frequent international travel required. Collaborate with both internal and external stakeholders to ensure smooth operations & delivery to users.
• Regional Account Management: Build and manage relationships with organizers, vendors, agencies, and clients across diverse regions; negotiate contracts and manage operational partnerships to deliver seamless experiences.
• Product & Technology Enhancement: Collaborate closely with our product and technology teams to enhance the visibility, usability, and conversion rates of booking processes across Klook's mobile app, website, and other distribution channels.
• Data-Driven Insights: Establish comprehensive metrics and implement advanced mechanisms for monitoring and analyzing commercial and operational performance, allowing data-driven decision-making to thrive. Evaluate event performance, collect feedback across regions, and implement continuous improvement initiatives, sharing best practices globally.

What You'll Need:

• Experience: A minimum of 6 years of working experience in OTA, e-commerce, tech startups. Previous experience in global/regional/local entertainment event planning, operations, or venue management would be a plus.
• Project Leadership: A proven track record of successfully driving cross-departmental projects and initiatives.
• Language Skills: Proficiency in spoken and written English is essential, and fluency in Mandarin/Cantonese is a valuable asset.
• Adaptability: A strong willingness to thrive in a dynamic and fast-paced environment, along with a startup mentality that embraces collaboration and an entrepreneurial spirit.
• Global Outlook: Comfortable working with individuals from diverse cultural backgrounds and across different time zones, demonstrating a global perspective.
• Effective Communication: Exceptional communication and interpersonal skills, with the ability to build strong relationships at all levels and adapt to diverse situations.
• Leadership: Strong leadership capabilities, including the ability to navigate a matrixed organizational structure in a fast-paced and ever-evolving environment.
• Analytical Acumen: Highly analytical with a strong inclination toward data-based decision-making, capable of extracting actionable insights from data from multiple sources.
• Ownership and Results: A track record of sound business judgment, taking ownership of projects, and consistently delivering tangible results.