Customer Support Engineer

KLA Services Engineer

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world's leading technology providers to accelerate the delivery of tomorrow's electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services.

In this exciting role, you will:

• Evaluate, analyze, diagnose and solve technical equipment problems via telephone or at customer site.
• Ensure equipment improves customer production. Repair of system level problems (which have multiple causes and for which no standard procedures exist) at customer sites. Represent the company to the customer and assume accountability for customer happiness with service. Assure operational quality of system equipment. Coordinates actions with customers to minimize down time.
• Provide assistance to Installation Engineer in resolving problems. Prepare fields service reports on customer support activity and provide documentation to other supporting functions on re-occurring problems.
• Build positive relationships with customers and increase customer satisfaction by resolving sophisticated requests and issues. Develop and handle return materials authorization (RMA) processes for ensuring customer returns, exchanges, service and repairs are done with speed and accuracy and all client/customer service delivery issues are resolved.
• Execute technical critical issues with detailed problem statement and pass-down to work with system engineering technical team in customer site.

The estimated travel is 20% once trained in the classroom as part of on-the-job training program. Although, much of the job responsibilities will be performed in the office or at the customer site supporting various projects and initiatives.

Minimum Qualifications: Master's Level Degree and 0 years related work experience; Bachelor's Level Degree and related work experience of 2 years

Base Pay Range: $28.23 - $47.55 Per Hour Primary Location: USA-NY-Malta-KLA

KLA's total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits including but not limited to: medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave. Interns are eligible for some of the benefits listed. Our pay ranges are determined by role, level, and location. The range displayed reflects the pay for this position in the primary location identified in this posting. Actual pay depends on several factors, including state minimum pay wage rates, location, job-related skills, experience, and relevant education level or training. We are committed to complying with all applicable federal and state minimum wage requirements where applicable.

KLA is proud to be an Equal Opportunity Employer. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.