Operations Analyst

Operations Analyst

At Kiva Sales & Service (KSS), we're proud to be at the forefront of California's cannabis distribution industry. As the exclusive distributor for Kiva Confections and a carefully curated portfolio of premium cannabis brands, we ensure that dispensaries across the state have seamless access to the products their customers love. Founded on the principles of quality, reliability, and innovation, we provide unparalleled service through next-day deliveries, expert account management, merchandising support, and a robust logistics network. Every day, our team strives to elevate industry standards while empowering dispensaries to thrive in an ever-evolving market. Joining KSS means becoming part of a company that's passionate about delivering excellence and driving sustainable growth in the cannabis space.

This is an exciting role for an individual that will help transform our sales and distribution operation (KSS) into a well-oiled, digital machine. The job requires a mix of Encompass/ERP chops, strong communication skills and the ability to follow and create processes. Approximately 50% of time will be spent interacting with business users working to refine and create new processes and the other 50% will be spent following processes and managing the flow of data into our ERP.

This job is for you if...

• You have experience supporting a sales and logistics operation in the CPG industry
• You have experience using Encompass to drive revenue generating activities, optimize routes for delivery drivers, review delivery metrics, and support warehouse operations.
• You are always looking for ways to to improve a process using technology and data
• You enjoy creating SOP and training team members on the SOP
• Your friends describe you as trustworthy, loyal and dependable.
• You don't leave things to chance and rely on your ability to "wing it." Rather you're calculated, prepared and take measured risks.
• You're interested in a meaningful job at a growing Cannabis company where you'll work on a variety of projects at once and be appreciated daily for doing your job well.

As the KSS Operations Analyst, you will....

• Assist with the technology and data to support our Commercial Operations Team, Sales Team, Logistics and Operations teams
• Ensure customer creation meets the needs of all stakeholders
• Roll out tools to increase placements and points of distribution
• Create tools to get product data in front of team members
• Assist with processes to take care of Key Accounts, Speed up order entry, credit memos
• Assist with the conversion of retailers to KSS Live
• Assist the Commercial Operations team in building out great customer service and order entry experience
• Creating and measuring objectives for the sales team

Associates Degree or equivalent work experience

2+ year at or working with a CPG company

2+ years ERP experience - Encompass ERP knowledge is preferred but not required

Problem solving, critical thinking, and the ability to figure it out and use the team

$73,000 - $80,000 a year

Please note, we consider a number of factors such as internal pay parity, relevant experience/skills, geographic location, etc.