Technical Support Representative

Kion Product Support Representative

As a member of the KION product support team, representatives are responsible to provide telephone, email, technical helpdesk, and in-person service technical support for the complete KION North America product range. Occasional travel will be required to resolve technical issues. Responses to inquiries are expected to be prompt, accurate and delivered in a professional manner. This position is based in Summerville, SC.

Essential Duties and Responsibilities:

• Provide informative and accurate after sale service support and technical advice to the dealer network, by telephone, correspondence, and site visits regarding the proper operation, maintenance, troubleshooting and repair of industrial material handling equipment
• Answer and return phone calls, emails, and other requests for information
• Perform diagnostic tests in the field and via remote access, analyze data and direct repair steps
• Accurately document and record support requests and directions given in designated information systems
• Provide technical support to internal groups, e.g. engineering, warranty, technical publications, regional product support managers.
• Assist the service technical training team in development of on-line and classroom training courses.

Tasks and Qualifications:

• Minimum of 5 years' experience in the hands-on service and repair of industrial trucks and/or automotive EV field.
• Must have very strong skills in DC and AC electrical systems diagnosis and repair
• Must have strong skills in hydraulic and hydrostatic system diagnosis and repair
• Must be able to read engineering drawings, electrical and hydraulic schematics
• Must be able to work in a very fast paced setting and maintain a positive attitude under pressure
• Must be able to work in a group setting and freely share information
• Must have exceptional communication skills and strong computer skills in Microsoft Office and experience using diagnostic software.
• Willing and able to travel on occasion
• Customer service experience and service training experience is a plus
• Bi-lingual Spanish a plus

Education:

• Associate's degree or related experience preferred

Supervisor Responsibilities:

• None