Service Coordinator

Service Coordinator

Exciting career opportunity as a Service Coordinator at Linde Material Handling. Are you ready to take the next step in your career? Join Linde Material Handling, a global leader in forklift trucks and warehouse equipment, and become part of a team that values innovation, collaboration, and excellence. We have depots nationwide and are happy to consider candidates from Warrington, Castleford, or East Kilbride areas.

We are looking for a skilled Service Coordinator to join our dynamic team. In this role, you will:

• Present a professional company customer facing image and increase customer service levels, increasing revenue and margins through building effective customer and colleague relationships
• Manage and control the despatch of engineers to breakdown/TOA jobs as required keeping the customer informed at all stages, providing proactive communication to customers regarding TOA's, breakdowns and planned services
• Proactively control service planning, maintaining accurate planning master data
• Arrange and plan work arising from Thorough Examinations and Service
• Deal with any invoice queries in a timely manner. In conjunction with the regional Service Manager
• Arrange third party jobs as required through approved suppliers
• Ensure time sheet data is accurate and up to date
• Closely monitor all WIP within the service environment, correcting any tasks and errors that prevent the timely completion of jobs

We offer:

• Competitive salary based on experience
• 25 days annual leave plus statutory bank holidays
• Additional holiday entitlement for long service milestones
• Company pension scheme (6% employer contribution, minimum 4% employee contribution)
• Access to discounts from major UK brands
• "Recommend a Friend" bonus scheme
• Eligibility for Employee Incentive Schemes
• Laptop and phone provided

We're interested in candidates with experience in:

• Customer Service background
• MS Office experience (Excel/Word)
• Strong Time Management
• Strong Attention to Detail
• Ability to work under pressure
• Ability to communicate at all levels, internally and externally, via Phone, email or face to face
• Engineer planning background (preferred)
• SAP knowledge (preferred)

Bring your expertise, enthusiasm, and commitment to excellence, and we'll provide the tools and support to help you succeed.

Our Commitment to Inclusion

Linde Material Handling is an equal opportunities employer. We welcome applications from all individuals regardless of age, disability, gender identity, marital status, race, religion, or sexual orientation.

If you require adjustments during the application or interview process, please let us know.

Please note: Successful candidates must provide proof of the right to work in the UK. We are unable to offer sponsorship or relocation assistance at this time.

Ready to join us? Apply today and take your career to the next level!