Service Allocator - VIC

Service Allocator

Linde Material Handling has been a major participant in the Material Handling industry in Australia since 1971, and as part of the global KION Group, we're driven by one mission to Push It Forward. We believe our true strength lies in our people, as it's the unique skills and unwavering commitment of our employees that truly keeps the world moving. We have an exciting opportunity for an experienced Service Allocator to join our service administration team in Scoresby. In this role, you'll report to the Service Operations Manager and will be responsible for coordinating service jobs for our Technicians. We are looking for someone who is organised and enjoys ensuring all processes run smoothly and the importance of customer service.

We offer:

• Free access to over 18,000 learning resources via Linkedin Learning.
• Discounted gym memberships via Fitness Passport for you and your family.
• Fully maintained vehicle via Novated Leasing.
• Free access for you and your family to confidential counselling via EAP.
• A birthday gift to celebrate you each year.
• Anniversary bonuses to celebrate your milestones with us.

Tasks and Qualifications:

We're seeking a dynamic individual to facilitate our service allocation, ensuring seamless customer experiences and maximised technician productivity. In this crucial role, you'll be part of our central hub, responsible for:

• Assigning service jobs to field technicians, providing customers with clear timeframes.
• Maintaining our service management system with meticulous attention to detail, ensuring efficient job opening and closing processes.
• Handling sub-contractors, purchase orders, and supplier invoices.
• Generating accurate customer quotes based on provided information.
• Ordering and managing essential departmental supplies (safety equipment, uniform, tools, consumables, and stationery).

Requirements for success:

• Proven experience coordinating workloads for multiple team members in a similar service environment.
• Exceptional ability to build rapport and foster strong working relationships with field service technicians, promoting open communication and efficiency.
• Familiarity with service allocation/planning portals like Baseplan (or similar systems used in call center/service desk settings).
• Superior interpersonal, time management, and communication skills that allow you to thrive in a fast-paced environment.

If this role sounds like your next big opportunity, please send through a copy of your current resume and cover letter.

Please note, a pre-employment medical and reference checks are a part of our recruitment process.

LMHAU is proud to be an equal opportunity employer. We value diversity and inclusion within the workplace and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, sexual orientation, national origin, disability, age or other statuses protected by law or regulations in the locations where we operate.