Field Service Engineer

Job Opportunity At Linde Material Handling

Linde Material Handling is among the world leaders in the manufacturing of forklifts, indoor vehicles, and high-performance solutions for intralogistics. Since 2006, Linde has been part of KION Group. We operate in more than 100 countries worldwide and have around 13,000 people working for the brand. A network of more than 8,500 service technicians ensures the maximum availability of Linde forklifts and solutions, based on its global logistics network. We are built on a solid foundation through the delivery of expert service and product solutions to our customers. We believe our success is the result of the skills and commitment of our team members. Our values are: INTEGRITY, we do the right thing – COLLABORATION, we trust each other – COURAGE, we change and innovate – EXCELLENCE, we deliver exceptional value to our customers.

You will work in a successful global company in an international environment. Are you ready for a new challenge? Then, you might be the one we are looking for!

About the company: We are a socially responsible company that offers equal employment opportunities, promotes diversity, and respects differences in our company. We do not tolerate any form of discrimination, harassment, or aggression, verbal or physical, direct or indirect, against the person or material objects.

Tasks and Qualifications

Mission: To perform the assembly and maintenance of machinery, performing operations of: preventive maintenance, corrective (notices and repairs), safety checks, start-up, and delivery of machines to customers, etc. Also provides technical and commercial advice to the customer, in the technical assistances it performs.

Main functions and responsibilities:

Execution of technical service works

• Perform preventive maintenance applying the checklists established in KION for each machine model.
• Perform notices of breakdowns and repairs, identifying deficiencies and notifying the customer, their direct repair or through the prior approval, of a budget.
• Supply spare parts. Identify the need for spare parts in the machine and manage its replacement.

Perform safety tests on machines, in accordance with the legal technical prescriptions.

Mount new machines, effect start-up and deliver the machine to the customer.

Prepare repair budgets for machines and supply of spare parts, in accordance with the guidelines established in the organization.

Commercial attention – Customers.

• Advise the customer on everything related to the machine and service: technical issues, spare parts, recommended and necessary repairs, etc.
• Be proactive in identifying sales opportunities for: services, spare parts, new machines, and improvements in existing machines, informing the customer and notifying their Technical Advisor and/or Area Manager.

Generation of technical assistance bulletins (BM).

• Prepare the bulletins in accordance with the organization's guidelines in terms of: daily transmission, customer signature, coding of the type of assistance, identification of the spare parts used, etc.

Management, custody, and care of the technical means and assigned material.

• Correct use and care of: workshop vehicle, notebook, telephone, tools, utilities, and inventory of spare parts and in general all assigned material.

Training, knowledge & Experience:

• Training in medium or higher professional training module (Mechatronics or similar).
• Experience in the sector as a maintenance technician/repairs of forklifts (or similar sector), for at least 3 years.
• Knowledge of MS Office.

Competencies & Skills:

• Communication skills.
• Ability to work autonomously.
• Capacity for continuous learning and updating of technical knowledge.
• Teamwork and coordination with other departments.
• Responsibility and commitment to doing the job well.