Field Service Engineer

Still Job Opportunity

STILL, a multinational company of the KION group, with more than 100 years of history, is a leading supplier of counterbalanced forklifts, order picking platforms, tractors, and the most innovative intralogistics systems. With around 9,000 employees, 6 production plants, 14 branches in Germany, 21 subsidiaries abroad, and a network of 240 distributors worldwide, STILL enjoys its international success today. Our culture is driven by the shared values of the KION Group: integrity, collaboration, courage, and excellence. As a leader in technological innovation and a pioneer in electric forklifts, we provide increasingly effective solutions that meet the needs of our customers. Would you like to play a key role in the ever-changing material handling sector? STILL's team is waiting for you.

STILL is a socially responsible company that offers equal employment opportunities, promotes diversity, and respects differences in our company. We do not tolerate any form of discrimination, harassment, or aggression, verbal or physical, direct or indirect, against a person or material objects.

We offer:

• Compensation according to skills and abilities.
• Stable incorporation in a leading company in its sector.
• Company vehicle.
• Private mutual insurance.
• Flexible compensation.
• You will join a pleasant work environment with a committed team, where our values are integrity, collaboration, courage, and excellence.

Tasks and Qualifications:

Mission:

Perform the assembly and maintenance of machinery, performing operations of: preventive maintenance, corrective (warnings and repairs), safety checks, start-up, and delivery of machines to customers, etc. Also provides technical and commercial advice to the customer in the technical assistances it performs.

Main functions and responsibilities:

• Perform technical service work
• Perform preventive maintenance applying the checklists established in KION for each machine model.
• Perform warnings of breakdowns and repairs, identifying deficiencies and notifying the customer, their direct repair or by means of the previous approval, of a budget.
• Supply spare parts. Identify the need for spare parts in the machine and manage their replacement.
• Perform safety tests on machines, in accordance with legal technical prescriptions.
• Assemble new machines, effect start-up and deliver the machine to the customer.
• Prepare repair budgets for machines and supply of spare parts, in accordance with the guidelines established in the organization.
• Commercial attention – Customers.
• Advise the customer on everything related to the machine and the service: technical issues, spare parts, recommended and necessary repairs, etc.
• Be a proactive person in identifying sales opportunities for: services, spare parts, new machines, and improvements in existing machines, informing the customer and notifying their Technical Advisor and/or Area Manager.
• Generation of technical assistance bulletins (TBM).
• Prepare the bulletins in accordance with the organization's guidelines as to: daily transmission, customer signature, coding of the type of assistance, identification of the spare parts used, etc.
• Management, custody, and care of the technical means and assigned material.
• Correct use and care of: workshop vehicle, notebook, telephone, tools, utilities, and inventory of spare parts and in general all assigned material.

Training, knowledge & Experience:

• Training in medium or higher professional training module (mechatronics or similar).
• Experience in the sector as a maintenance technician / repairs of forklifts (or similar sector), for at least 3 years.
• Knowledge of MS Office.

Competencies & Skills:

• Communication skills.
• Ability to work autonomously.
• Capacity for continuous learning and updating of technical knowledge.
• Teamwork and coordination with other departments.
• Responsibility and commitment to doing a good job.