Cloud Support Engineer - Remote Eligible

Cloud Support Engineer

For over 25 years, Kinetic has been a trusted expert in streamlining student accommodation, event management, and conferencing. We help institutions create connected ecosystems where systems work in harmony and complexity is simplified.

Our success lies in long-term partnerships and solutions that are secure, innovative, and tailored to our customers' needs—always with the end-user experience in mind.

Kinetic was founded on the belief that operations in education and event spaces should be as dynamic as the people they serve. That vision now drives our evolution as an AI-FIRST company, using automation, predictive insights, and personalized experiences to deliver smarter, faster outcomes.

We partner with over 350 institutions worldwide, managing 700,000+ rooms with a comprehensive operations suite. And while we've grown into an industry leader, our mission remains the same: solve meaningful problems through powerful technology.

The next chapter is here—and AI is at the core. Join us as we shape the future of campus operations.

We're looking for a Cloud Support Engineer to join our North American Product team, based remotely. You'll be right at the heart of the action—keeping our cloud platforms stable, secure, and fast-moving.

This role's about more than just fixing things. It's about making things better. You'll resolve infrastructure-related issues, shape and streamline helpdesk processes, manage releases, and automate wherever possible. If you're someone who can spot a bottleneck from a mile away—and eliminate it with a few lines of code—we want to hear from you.

Key Responsibilities

• Owning infrastructure-related helpdesk tickets and getting to root causes quickly.
• Building and maintaining highly available cloud environments using Terraform, Ansible, and automation tools.
• Troubleshooting Azure and AWS components—from VMs and VPNs to firewalls, DNS, and Backup Vaults.
• Helping manage software releases in collaboration with our DevOps team.
• Working across teams to fine-tune cloud configurations, harden security, and boost reliability.
• Driving automation across infrastructure and deployments (the more we can automate, the better).
• Keeping us aligned with cloud security standards (ISO27001, PCI-DSS).
• Documenting fixes and processes, updating internal knowledge bases, and improving how we support the business.

Skills, Knowledge and Expertise

• Hands-on experience with Azure and AWS—and the confidence to move fast in either.
• Proven ability to write, manage, and validate infrastructure as code using Terraform.
• Solid Ansible skills (you know your playbooks, and you keep them clean)
• Strong working knowledge of cloud networking—virtual networks, VPNs, proxies, firewalls, the works.
• Confidence troubleshooting across Windows, Active Directory, and complex cloud setups.
• A knack for explaining complex tech in simple terms, especially to non-tech teams.
• Experience using ticketing systems (like Jira) and improving support workflows.
• Awareness of cloud security best practices—and how to apply them in real-world environments.
• Experience with SQL Server, SMTP, IIS, and CI/CD pipelines.
• Curiosity about AI and a positive, practical attitude toward how it can support and streamline tech operations.

You'll thrive here if you:

• Take ownership without being asked.
• Get a buzz from solving problems that others avoid.
• Think three steps ahead when designing a fix.
• Value simplicity, automation, and security equally.
• Are open to using AI tools to work smarter—not harder.

Benefits

Salary negotiable depending on experience

• Annual Bonus
• Medical, Vision and Dental
• Wellbeing program
• 401K
• 15 Days per year paid time off

Kinetic is an equal opportunity employer, fostering diversity and committed to creating an inclusive environment for all employees.

About Kinetic

Kinetic was founded in 1998 with one aim: to develop the most innovative software to help university accommodation and conferencing teams deliver the best student and customer experiences possible. Fast forward 25 years, and we are now the technology partner of choice to the worlds' leading universities and colleges. We are ranked #1 on the APUC framework, ITS1051 AP, for student accommodation management, conferencing and events management, hotel management and multifunctional management systems. We supply mission-critical software for over 350 customers, from Stanford University to Monash in Australia... Not to mention over 80% of universities in the UK. Since 2015, Kinetic has been part of the Volaris Group. Volaris help strengthen and grow vertical market software companies so, like Kinetic, they become leaders in their industry.