Co - op IT Support Technician

Kinaxis IT Services Co-op Position

In 1984, we started out as a team of three engineers. Today, we have grown to become a global organization with over 2000 employees around the world, with a brand-new HQ based in Kanata North in Ottawa. As one of Canada's Top Employers for Young People (2024), we want to help you take the first step in crafting your career journey.

At Kinaxis, we power the world's supply chains to help preserve the planet's resources and enrich the human experience. As a global leader in end-to-end supply chain management, we enable supply chain excellence for all industries, with more than 40,000 users in over 100 countries. We are expanding our team as we continue to innovate and revolutionize how we support our customers.

This is an on-site position. You must be in the Ottawa, Canada office, five days a week.

As a member of our IT Services team, you will provide superior support to our employees to ensure they have effective use of their computer, software and network. You will be responsible for providing support for hardware, software and application support and assist the team ongoing projects.

This is a full-time, 8-month position, starting January 2026 and is open only to students in a registered Co-op Program in Ontario.

What You Will Do

• Provide responsive and friendly telephone, face-to-face and online support to Kinaxis end-users who are distributed globally
• Work from a queue of tickets logged against systems/services supported by Kinaxis Corporate IT, staying within our SLA
• Ensure proper escalation occurs for unresolved issues
• Install and configure software and hardware for end users and the IT infrastructure
• Assist in testing systems both developed in-house and hosted in the cloud
• Provide guidance and best practices on IT services to end users
• Assist the team in the set-up, testing of multiple workstations
• Asset Management to help the team maintain accurate information of IT assets
• Create user accounts and manage access control based on company policies
• Occasionally interact with third party providers from a hardware warrantee perspective
• Must be onsite to support Kinaxis' current and new headquarters in Kanata West
• May perform additional projects upon request

What We Are Looking For

• College diploma in a related discipline and 1+ years relevant experience in a customer-focused environment working with global end users
• Strong knowledge supporting hardware and OS issues (macOS and Windows 10&11), Office 365, MS Teams, SharePoint, and BitLocker.
• Working knowledge of Active Directory Users and Computers
• Basic knowledge of ticket handling software
• Familiarity with End-Point management tool to provide support remotely
• Ability to effectively work as a team while delivering and supporting IT solutions to global resources while being managed remotely
• Ability to work independently and remotely within a team environment and effectively follow direction and procedures
• Ability to prioritize effectively and work on concurrent tasks
• Strong analysis and problem-solving skills
• Ability to communicate effectively, verbally and in writing to global users
• Excellent customer service skills
• Self motivated
• Ability to adapt rapidly to dynamic and changing environments

Things That Would Definitely Help

• Cisco or Microsoft certifications
• TCP/IP, VPN, remote access, VOIP protocols using Teams, (basic switching and routing skills)
• Knowledge of troubleshooting mobile devices (android or iOS)
• Any familiarity with applications like: ServiceNow, Okta, Salesforce, Windows Hello for Business, Intune and Autopilot
• Ability to learn new skills and technologies quickly