IT Support Analyst

IT Support Analyst

We are looking for an IT Support Analyst to support the systems, tools, and infrastructure that keep our game development studio running smoothly. This role covers a broad range of responsibilities across end-user support, cloud services, hardware, basic networking, and core studio operations.

You'll provide reliable technical support to users while contributing to the general improvement of the IT department. This is a hands-on, office based role with opportunities to develop technical skills, support creative teams, and work in a fast-paced production environment. The position will also involve supporting a regional studio setup, with potential travel between local sites where needed.

Key Responsibilities

• Provide 1st and 2nd line support for user, system, and platform issues
• Troubleshoot and resolve technical problems (PCs, laptops, peripherals, applications)
• Log, track, and update support tickets in the helpdesk system
• Maintain, repair, and upgrade desktop and laptop hardware
• Escalate appropriately to senior team members
• Balance reactive support with proactive improvement
• Admin SaaS platforms such as Microsoft 365, Google Workspace, Jira, Confluence
• Support VPN, secure remote access, and hybrid connectivity
• Assist with basic network and connectivity troubleshooting
• Keep office spaces organized, set up desks and workstations, handle deliveries, and maintain the stock room
• Track and audit hardware and software, including licenses, ensuring compliance and accurate inventory records
• Identify opportunities to improve reliability, process, and user experience
• Contribute to technical initiatives across systems, platforms, and service operations
• Assist in technical documentation