Job Title

Developing Infrastructure-as-Code (IaC) using Terraform, CDK, or Pulumi

Developing CI/CD pipelines for Cloud Deployments

Developing custom automation (Lambda Functions/ Azure functions)

Efficient with programming languages (Python, JavaScript, bash, powershell, C#)

Managing code repositories and performing peer code reviews

Ability to maintain the code hygiene and writing test cases for the solutions.

Mentoring and training junior engineers in your pod

Familiar with agile development methodologies

Manage your tasks effectively ahead of each sprint within Jira

Assist with proof of concepts for strategic and enterprise customers

Work side-by-side with customers to design, diagram and document complex integrations then build and deploy said designs.

Establish partnerships and strategic relationships with contacts at our biggest brands

Time management is critical and should be able to manage multiple tasks/projects simultaneously.

Analyze and audit existing Helpshift implementations for the purpose of making improvements

Become an expert at using Helpshift's administrative tools which include a suite of AI products, bots, and other mission-critical support functions

Work collaboratively with Account Managers, Customer Success Managers, and Sales team to ensure customers' overall success with the product

Continually optimize the overall development process with improvements to documentation, trainings, and other customer-facing content

Implementation Engineer