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Field Technical Product Support Specialist
Provide first-line technical support and troubleshooting for consumer electronics products
Fort Collins, Colorado, United States
Junior
$40
USD / hour
6 hours agoBe an early applicant
Keywords Studios
A global service provider for the video game industry, offering art, engineering, audio, localization, player support, and testing services.
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Field Technical Product Support Specialist
Pay rate: $40+ an hour depending on experience
Location: Fort Collins, CO
Keywords is searching for a candidate to join a new team of an exciting consumer electronics company located in Fort Collins, CO as a Field Technical Product Support Specialist. In this role you will be the first initial contact that people will reach out to in regard to errors with the product. You communicate directly with customers & with dev teams.
Daily Tasks:
- You'll provide technical support for our products, including installation, configuration, troubleshooting, repair of software and firmware-enabled hardware.
- Diagnose and triage complex technical problems on-site and remotely, utilizing diagnostic tools and problem-solving techniques.
- Document all service interactions, including issues, resolutions, and customer feedback in Jira issue ticket system.
- Collaborate with engineering and product development teams to provide valuable insights and contribute to product improvements.
- Maintain open and professional communication with business partners.
- Adhere to safety regulations and maintain a safe work environment at all times.
- Some travel to company sites, including potential overnight stays and international travel, as needed.
Field Technical Product Support Specialist
Fort Collins, Colorado, United States
$40
USD / hour
Support
About Keywords Studios
A global service provider for the video game industry, offering art, engineering, audio, localization, player support, and testing services.