Charge - off Analyst, Fraud Case Operations

Fraud Charge-Off Analyst

Location: Patroon Creek Blvd in Albany, NY - required in-office on Tuesdays & Thursdays

Hours: Monday – Friday 8:30am – 5:00pm ET

Essential Job Duties

• Fraud charge-off analysts are primarily responsible for charging off losses resulting from check fraud.
• Teammates are responsible for reviewing client statements, determining loss amounts, and allocating losses to the appropriate LOB.
• Common systems utilized are FACTS, Quest, Hogan, and CMOD
• Primary focus is on moderate execution within defined parameters with some expansion to complex issues based on development. Roles at this level are responsible for moderate operational and/or administrative work
• Administering moderate procedures, analysis, tasks and reporting while receiving limited instructions for filing, recording, processing, servicing, recording, and/or organization of documentation associated with a product or process
• Reviews and ensures proper documentation or procedures are used for moderate activities
• Identifies and resolves moderate issues by following established guidelines. Refers more complex problems to Senior level or supervisor.
• Individual at this level is expected to use some independence of thought but to refer more complex problems to supervisors or other experts. while contributing to workflow or process change and redesign, and to form a strong basic understanding of the specific product or process
• Handles incoming mail and processes recovery and restitution checks
• Accountable for regular reporting and analysis requests
• Recommends and implements programs to solve routine issues
• Is fully proficient in duties while working under moderate to limited supervision.
• Other duties as assigned

Required and Preferred Qualifications

• Minimum 1 year of experience in fraud and accounting required
• High School Diploma or equivalent required. College degree preferred
• Interpersonal skills to collaborate with others in a fully developed work team environment
• Open-minded and adaptable to new ideas in a changing environment
• Excellent customer service skills
• Proven excellent verbal/written communication skills
• Ability to work under pressure and meet deadlines
• Analytical, research, and problem resolution skills
• Proficient in 10-Key, able to perform with a high degree of speed and accuracy.
• Comfortable navigating multiple computer systems and applications
• Proficient in Microsoft Office applications
• Intermediate understanding of accounting principles
• Intermediate understanding of banking policies, procedures, government regulations
• Proven ability to handle all monetary/ processing functions independently
• Ability to perform moderate scheduled and non-scheduled maintenance functions
• Proven ability to handle high transaction volumes accurately
• Ability to work with minimal supervision in decision making
• Exceptional attention to detail

Compensation and Benefits

This position is eligible to earn a base hourly rate in the range of $22.50 to $23.50 per hour depending on location and job-related factors such as level of experience.

Please click here for a list of benefits for which this position is eligible.

KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.