Senior Sales Manager

Senior Manager, Sales Leisure | One&Only Aesthesis, Athens

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests' stay to bring their dreams and desires to life. With an atmosphere that's chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests' expectations at every possible turn.

Wrapped in ancient mythology in the heart of the Athenian Riviera, where lavender lands meet sapphire waters and our collection of rooms, suites and villas embody the timeless glamour of the Aegean. The warm Mediterranean hospitality is one of our most unique and valued assets. With abundant knowledge and generosity, we anticipate our guest's every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it's our passion.

Job Summary

We are seeking a dynamic and results-driven Senior Sales Manager, Leisure with a strong focus on the US market. The role's primary responsibility is to drive revenue growth across Rooms, Spa, and Food & Beverage by managing and expanding our existing leisure account base, while also proactively identifying and developing new accounts with strong business potential. The Senior Sales Manager will be accountable for meeting and exceeding revenue forecasts, room night production, and sales activity targets as outlined in the annual plan. Key duties include building strong relationships with existing partners, securing repeat business, and strategically developing new key accounts to maximize market share for One&Only Aesthesis.

Key Duties and Responsibilities

• Identify, solicit and develop existing and new accounts.
• Represent company in designated events (IE Trade Shows, Product Launches Etc.)
• Travel as designated to conduct sales presentations.
• Develop and monitor action plans for designated accounts in order to meet departmental goals.
• Coordinate incentive programs with designated accounts as needed.
• Act as a liaison between the Company and the client and serve as the spoke person on behalf of the company.
• To ensure delivery of best support and customer service to clients.
• To plan, organize and host client events, familiarization trips, trade and consumer shows, and internal clients/ hotels' sales.
• Plan and conduct creative site inspections.
• To identify and profile new market opportunities.
• To plan and provide clients' training sessions, as needed and required, in order to enhance clients' productivity and improve revenue generation.
• To maintain a high level of competition product knowledge, market intelligence and pricing and to make recommendations for strategic or tactical amendments to rates.
• To strive for constant improvements and to take responsibility for achieving business results.
• Negotiate cooperative marketing programs and work closely with the Director of Sales & Marketing in ensuring brand integrity with assigned account's channels of distribution.
• Communicate contractual and promotional rate information to assigned accounts.
• Provide on-going support / account maintenance including inventory and billing issues.
• Ensure internal and hotel departments understand issues related to assigned accounts.
• Coordinate and up-date departmental reports as designated.
• Acts with a degree of independence as liaison with both internal and external clients. Handle clients' requests and complaints as appropriate.
• Support and perform other duties as assigned by Director of Sales.
• To assist with any other duties as required by the Director or another member of the management team.
• Maintain a high standard of appearance and personal hygiene. Females should have neat hair and subtle makeup, while males should ensure well-groomed hair and tidy beards.

Skills, Experience & Educational Requirements

• Sales-oriented individual

• In-depth understanding of the luxury market and the profile of UHNW individuals

• Excellent verbal and written communication skills in Greek and English (Spanish or Portuguese is considered a plus)

• Ability to handle multiple tasks efficiently

• Strong background in all aspects of the hospitality sales industry

• Knowledge of Salesforce is a plus

• Minimum of two (2) years' proven experience driving leisure sales from the US market for a luxury hotel brand

• University/college degree in Hospitality, Business Administration, Economics, or related field

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.