Human Resources Manager

Manager, Human Resources

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy, and warmth. We tailor every aspect of our guests' stay to bring their dreams and desires to life. With an atmosphere that's chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests' expectations at every possible turn.

Sparkling in warm Indian Ocean, on a private peninsula wrapped in ribbons of sand, One&Only Le Saint Géran is a vibrant tropical playground where the marvels of Mauritius are revealed in ultimate style. With abundant knowledge and generosity, we anticipate our guest's every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery, and adventure. This is not simply our job, it's our passion.

Job Summary

To manage and develop the HR function and team to ensure that there are strong protocols in place across the Human Resources Operations. Furthermore, provides support for legal compliance and compliance with the Global Office procedures, in all areas of business about people.

Key Duties and Responsibilities

Administration

• To oversee and supervise the Human Resources processes and policies, to ensure efficient and accurate services to our colleagues.
• Ensure the policies and processes are updated at the required intervals with relevant sign off from Property and Global leadership.
• Communicate any HR specific changes or important information to the colleagues through the relevant Kerzner and O&O platforms to educate and support.
• Manage the whole filing process in HR and conduct regular file audits to ensure that all documentation in the files is up to date.
• Creation/ Implementation Policies & Procedures in HR.
• Creation/ Implementation of Standard Operating Procedures in HR.
• Ensures Company compliance with all Human Resources policies and employment legislation ensuring the regular updating of the Human Resources Policy and Procedure Manual and colleague handbook.
• Keeps abreast with employment legislation, Human Resources, and business trends and puts forward ideas and recommendations always ensuring best practice.
• Ensure that all personal files are maintained according to Kerzner rules and the local / international Law.
• Leads by example, inspires, and motivates those around through enthusiasm, and inspires and guides others to make their decisions based on the organization's values and overall direction, keeping the Company's goals in mind.
• Liaising with the Internal / External Auditors and providing the necessary information as requested.
• To administer and manage all annual, sick leave entitlements and usage of overtime.
• Prepares the annual manning budget and discusses it with Director of Human Resources.
• Ensures departmental compliance with Resort manning levels and operational requirements.
• Participates in financial review meetings as required.
• Participates in team, leadership, external and individual colleague meetings as required.
• Manages the Kerzner Ethics platform, Grievances, Investigations, Disciplinaries and any other Employee Relations activities through to solution.
• Develops and maintains an in-depth understanding of the overall organization's mission, vision, and values.
• Completes HR specific and the wider HR reporting at required intervals, ensuring accuracy and that analysis has been completed and communicated.
• Ensures all activities are carried out honestly, ethically, and within the parameters of the Mauritian law.
• Undertake additional duties as requested by the Director of Human Resources.
• Manage the exit of the employee in terms of ensuring the necessary documentation and obtain their acceptance. If any discrepancy, ensure it is sorted before the colleague's departure, including the repatriation flight, if applicable.
• Liaise with Recruitment and Payroll to align the leavers process and allow for backfill, and final settlement payments.
• Work closely with the Director of Human Resources, Manager, Talent and HR Systems, Payroll Officer, Recruitment team and direct reports in the daily HR operation.
• Any other job requested from the management related to compliance.
• Monitor consumption and order all necessary supplies for the office.
• Assist HR colleagues, as needed, in the daily execution of their job.
• Complete all Kerzner and on property initiatives on time, and drive completion through the leaders/managers and colleagues to completion i.e. Gallup engagement survey, Talent reviews, Goals and others.
• Administration of F&F/Guest Villa requests in obtaining approvals and ensuring correct charges to the colleagues.
• Complete onboarding training in relation to the HR specific sections for new joiners.
• Design and deliver in collaboration with the L&D team, HR specific workshops to address questions/concerns in relation to all colleagues when requested.
• Monitor and process Probation Review promptly and coordinate with the department head and Manager, HR, in case, of failed probation.
• To perform all other jobs related to your scope of work, as requested by your superiors or other Managers.
• Ensures the culture of help and support for our colleagues is embedded and positively driven.

**The above activities are not exhaustive.

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.