Customer Service Representative - Kamloops

Customer Service Representative - Kamloops

Job Category: Customer Service

Requisition Number: CUSTO005723

Posted: December 29, 2025

Full-Time

Rate: $18 CAD per hour

Kamloops, BC V2C1L5, CAN

Description

Customer Service Representative

945 Columbia Street West, Kamloops, BC

Full-Time| Permanent | $18.00/hr

Days, Evenings, Weekends & Holiday Shifts

This role requires flexibility to support operational needs, and schedules may evolve over time based on business requirements.

Be the friendly face that makes travel easier. Travel starts with people and often that starts with you. In this role you will be the first point of contact for passengers travelling with EBus and Red Arrow and you will help make their experience smooth simple and stress free. Whether someone is commuting visiting family or heading somewhere new your support helps set the tone for their entire trip. This position goes beyond selling tickets and focuses on being approachable reliable and helpful. As part of Keolis Canada EBus and Red Arrow connect communities across BC and Alberta and you will play an important role in supporting customers from start to finish.

What You'll Do

• Welcome and assist customers in person, by phone, and online
• Book, change, and cancel ticket reservations with accuracy and care
• Handle payments and keep records tidy and organized
• Help travelers with check-in, luggage, and boarding
• Keep the ticket office running smoothly (and looking good)
• Share your knowledge and problem-solving skills to make each trip easier

What We're Looking For

• A natural people-person with a helpful, positive attitude
• Comfortable with computers (bonus if you're good with Microsoft Office)
• Quick thinker who stays calm when problem-solving
• Reliable, detail-oriented, and ready to pitch in as part of a team
• Flexibility with schedules, including weekend availability
• Experience in hospitality, tourism or customer service experience is considered an asset

Why Join Us?

• Full-time permanent employment
• Wage: $18.00/hr
• Eligibility for health & dental benefits
• Ticket office hours are typically 7:30 a.m. to 5:00 p.m, seven days a week.
• Discounted travel/Stand-by Travel on our luxury motorcoaches
• Access to an Employee Assistance Program (EAP) for wellness support
• Be part of a company that moves 12M+ passengers a year, while still feeling like a local team

About Keolis

Keolis provides mobility to over 3.4B passengers a year in 15 countries worldwide, operating everything from commuter trains and automated metros to shared bicycles. In Canada, nearly 2,000 employees keep communities connected with light rail, buses, coaches, and shuttles. With EBus & Red Arrow, you'll be part of a team that believes travel should always feel safe, reliable, and people-first.