Site Delivery Manager (technology Services)

Site Delivery Manager (Technology Services)

Kenvue is currently recruiting for a Site Delivery Manager (Technology Services). At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we're the house of iconic brands - including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON'S® and BAND-AID® that you already know and love. Science is our passion; care is our talent.

Our global team is ~ 22,000 brilliant people with a workplace culture where every voice matters, and every contribution is appreciated. We are passionate about insights, innovation and committed to delivering the best products to our customers. With expertise and empathy, being a Kenvuer means having the power to impact millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage – and have brilliant opportunities waiting for you! Join us in shaping our future–and yours.

Role Reports To:

ASPAC Technology Services Lead

Location:

Asia Pacific, Thailand, Bangkok, Bangkok

Work Location:

Hybrid

What You Will Do:

This position reports into the APAC Technology Services Lead and is based in Bangkok, Thailand.

The Site Delivery Manager is responsible for the delivery and support of personal computing capabilities, desk-side support, collaboration tools, and core technology infrastructure services to a cluster of markets and sites. He/she will be responsible for the availability, security, and performance of our technology infrastructure, ensuring approved OLAs/SLAs are met. This role will partner across Technology Services (TS), Cyber, Business Unit IT (BUIT), and/or vendors to implement solutions, manage incidents and technology demands, and execute strategies to ensure the delivery of agreed-upon capabilities to meet the business needs. He/she will provide excellent customer service and maintain strong relationships with stakeholders. This role is also responsible for the technology health of the overall site operations, by providing in-catalogue services efficiently and delivering in high quality to drive great user experience (UX). He/she will play a crucial role in planning and executing technology projects, in compliance with industry standards and regulations to ensure availability, security, and performance of our technology infrastructure.

What We Are Looking For:

• Bachelor's degree or equivalent
• 8 years' experience in managing and delivering end-to-end IT infrastructure and end-user services
• Proven experience in executing enterprise IT infrastructure projects and managing external vendors
• Solid customer focus and service orientation, with a keen focus to identify areas for improvement and scalability of services/solutions
• Excellent verbal and written communication in Thai and English, strong interpersonal skills, and influencing skills – including the ability to manage communication across the organization
• Familiar and practical experience in handling performance metrics to measure operational performance and user experience (UX)
• Ability to collaborate in a matrix environment to achieve desired outcome
• Experience in vendor management/relationships, governance model relating to SLA/OLA/UX, and to deliver high-quality services in a cost-efficient manner
• Proven experience to execute IT infrastructure strategy in alignment with global OKRs
• Logical, strong analytical, and problem-solving abilities
• Organized, excellent leadership and team management skills
• Well rounded technical background and familiarity with ITIL framework
• Experience with ServiceNow, dashboard and reporting capability
• Act as TS Point of Contact and incident/service request escalation for IT Shared Services partner
• A self-starter with a positive and "can-do" mindset, always looking for innovation opportunities
• Background experience in factory IT/OT systems and technology preferred but not mandatory

What's In It For You:

• Competitive Benefit Package
• Paid Company Holidays, Paid Vacation, Volunteer Time & More!
• Learning & Development Opportunities
• Kenvuer Impact Networks
• This list could vary based on location/region

*Note: Total Rewards at Kenvue include salary, bonus (if applicable) and benefits. Your Talent Access Partner will be able to share more about our total rewards offerings and the specific salary range for the relevant location(s) during the recruitment & hiring process.

Kenvue is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment based on merit without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

If you are an individual with a disability, please check our Disability Assistance page for information on how to request an accommodation.