Virtual Meeting Support Specialist

Job Title: Virtual Meeting Support Specialist

AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services. Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward.

The Virtual Meeting Support Specialist will work in partnership with the customer, management team, global helpdesk, and SIG teams to provide on-premises support for AVI-SPL customers at customer site(s) with the end goals of delivering a world-class Customer Service experience.

Day-To-Day Responsibilities

General Responsibilities:

• Provide direct assistance to end users in the operation of the AV/UC systems.
• Perform preventive maintenance checks & services on AV/UC systems.
• Perform maintenance support on all AV/UC systems including but not limited to basic troubleshooting and system fault isolation, projector lamp changes, filter cleaning, etc.
• Provide setup and operational support for events.
• Possess the training and experience to resolve minor problems.
• Ensure compliance with all Customer safety and procedural guidelines.

Customer Specific Responsibilities:

• Provide minor technical assistance and concierge support in managed Zoom Webinars & Events.
• Event planning, pre-event checks, managing & sharing content.
• Assist with end user training.
• Self-sufficient and stem increasing workload of managed events.
• Primarily in-office support with limited capability to work remotely.

Items to Consider: AVI-SPL reserves the right to alter work hours and work location as necessary. Work hours may vary based on client requirements and may include travel to various locations in support of the account. This position will generally work on customer sites and may deal with a construction site type of work environment.

What We're Looking For

Must-Haves:

• Effectively communicate with employees, customers and colleagues.
• Ability to use hand and power tools in a safe and efficient manner.
• Ability to work and think independently and ensuring to meet deadlines.
• Basic computer knowledge.
• Knowledge of basic signal flow for audio, video and control.
• Valid Driver's License and a Motor Vehicle Record that meets AVI-SPL driving standard.
• Minimum of a High School Diploma or equivalent.
• Must be flexible to work after hours and weekends when required.
• Ability to regularly climb and work from ladders, lifting equipment, tools and materials.

Nice-To-Haves:

• Minimum of 1-2 years of audiovisual integration experience.
• Formal education in Electronics or related field.
• Intermediate PC troubleshooting knowledge.

Why You'll Like Working Here

Medical benefits, including vision and dental.

Paid holidays, sick days, and personal days.

Enjoyable and dynamic company culture.

Training and professional development opportunities.

AVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state, or local law. AVI-SPL is an AA/Disabled/Veteran Protected Employer VEVRAA Federal Contractor.