Supply Chain Customer Service Specialist

Job Title: Manage Orders For Distribution Partners

Manage orders for third party distribution partners within the U.S. and Canada. Primary liaison between distributors, supply chain integration, Linkage group, production sites, foreign supplier, outside warehouses, shipping, logistic/transportation personnel, freight forwarders, IT, BF Sales and Marketing, Finance, Legal, Tax, and Credit to analyze and develop a contingency plan for any order, production, and or shipping issues.

What You Can Expect:

• Responsible for accurate, complete, and timely management of orders for assigned markets by managing the entire life cycle from order to cash.
• Support BF Supply Chain Initiatives and department metrics and offer improvements on orders where gaps exist.
• Key liaison with internal and external partners, field sales, production sites, co-packers, logistics, pricing, common processes, route to consumer group, external manufacturing, contract manufacturing, quality assurance, and shipping/warehousing personnel to manage and assess cost-reducing delays and impacts to market.
• Develop communication on critical information related to product and shipments with a focus on meeting partner needs timely and accurately; ultimately supporting the supply chain business strategy.
• Manage the introduction of new products and or package or proof changes with partners in assigned markets focused on a seamless order experience.
• Manage electronic data interchange of distributor purchase orders ensuring error-free data transfer into BF SAP System.
• Perform all shipment verification activities for designated warehouse locations.
• Manage the research and resolution of order discrepancies with warehouse or production personnel via SAP QM Module.
• Work with internal brand teams on allocated products, manage SAP upload process using Allocation Tracking program and SAP R3.
• Responsible for managing distributor profiles including regulatory requirements, SAP distributor master data, carrier routings, product specifications, special instructions, distributor guides, etc.
• Analyze SAP, Track and Trace, and a variety of other reports to solve problems related to the current status of open orders, addressing delays, timely, urgent or special requests that are needed to support the order to cash process.
• Analyze order patterns of assigned markets for process improvements.
• Execute processes to meet performance expectations and the demands of the markets assigned.
• Manage special assignments as required, such as ad hoc reporting.

What You Bring to the Table:

• College/University (Bachelors or Equivalent); Bachelor Degree with general business or supply chain related experience; or minimum of 2-4 years of combined education and experience.
• Strong interpersonal skills with a demonstrated ability to develop effective working relationships with internal/external partners.
• Ability to effectively handle confidential information and materials.
• Demonstrated quantitative and analytical skills with the ability to apply logical assumptions.
• Ability to effectively communicate, verbally and in writing, supply chain procedures and processes.
• Problem solving skills with emphasis on the ability to diagnose and solve problems.
• Independently manage, plan and organize, workload within established deadlines in a team oriented, high-volume environment.
• Strong technical aptitude utilizing operational support software including but not limited to SAP ERP, SAP Material Management, data analysis, Microsoft Office Suite, Business Warehouse, Google, etc.
• Ability to manage, analyze and take action on detailed and ambiguous information with a high degree of accuracy.
• Actively seeks and embraces change.

Who We Are:

We believe great people build great brands. And we know there is Nothing Better in the Market than a career at Brown-Forman. Being a part of Brown-Forman means you will grow both personally and professionally. You will have the opportunity to solve problems, seize opportunities, and generate bold ideas. You will belong to a place where teamwork matters and where you are encouraged to bring your best self to work.

What We Offer:

Total Rewards at Brown-Forman is designed to engage our people to ensure sustainable and profitable growth for generations to come. As a premium spirits company, we offer equitable pay structures for individual and company performance alongside a premium employee experience. We offer a range of premium benefits that reflect our company values and meet the needs of our diverse workforce.

Business Area: Global Supply Chain

Function: Supply Chain

City: Louisville

State: Kentucky

Country: USA

Req ID: JR-00009275