Student Communication Coordinator (academic Support Specialist II)

Student Communication Coordinator

Gateway Community & Technical College · Student Support Services · Gateway Edgewood Campus

Salary: $41,730.00

Contract Term Length: 12 Months

Standard Hours: 37.5

Work Location: Limited Hybrid

FLSA Status: Non-Exempt

Now Hiring

Gateway Community & Technical College offers a competitive benefits package and an attractive work environment that supports excellence, innovation, and creativity, including:

• Exceptional health care, vision, and dental coverage for you and your family
• Tuition reimbursement/waiver for you, your spouse, and dependents
• 403(b) retirement plan: a 5% employee contribution receives a 10% employer match
• Vacation/Sick Time
• Work-Life Balance
• 9.5 Paid Holidays
• 2 Weeks Institutional Closing Pay (last two weeks of December) for qualifying positions
• Employee Assistance Program

Job Summary

The Communication Coordinator supports the college's student success, retention, and completion efforts by assisting with the development and coordination of clear, timely, and student-centered communications across the student lifecycle, from applicant to graduate. This role works collaboratively with enrollment, advising, financial aid, student success, academic teams, and marketing to help ensure students receive accurate, consistent, and actionable information at key points in their experience. The position focuses on plain-language writing, coordinated outreach, and the use of available data to support engagement and reduce barriers for diverse student populations. The Communication Coordinator also supports the use of student communication platforms and emerging tools, including AI-supported resources and centralized knowledge bases, to help improve message accuracy, consistency, and knowledge sharing in alignment with Strategic Enrollment Management and college-wide priorities.

Job Duties

- Coordinate and maintain a college-wide student communication calendar aligned with enrollment, advising, financial aid, and academic deadlines.

- Work with Marketing & Communications to ensure consistency with institutional branding and standards.

- Develop and deliver clear, student-centered communications across email, text, and related platforms, translating complex processes and deadlines into accessible, plain-language messaging for diverse student populations.

- Collaborate with the Marketing team to develop student engagement content for social media channels, ensuring consistency with the college's social media strategy.

- Collaborate with campus partners including Admissions, Advising, Financial Aid, Student Success & Engagement, and Academic Affairs to support coordinated communication efforts for key student milestones such as onboarding, registration, FAFSA completion, events, and graduation.

- Use available engagement data and analytics to help evaluate communication effectiveness, identify gaps, and recommend adjustments that support Strategic Enrollment Management (SEM), retention, and persistence goals.

- Serve as a primary user of student communication platforms (e.g., Signal Vine, Constant Contact, Anthology Reach), assisting with audience lists, compliance checks, documentation, and basic user support.

- Support the development and maintenance of centralized communication resources, including approved templates, FAQs, workflows, and standards, to promote message accuracy, consistency, and efficiency.

- Support institutional priorities by contributing to SEM communication efforts and helping ensure student outreach advances access, equity, student success, and completion outcomes.

- Other duties as assigned.