Sr. Manager - Services Presales

Sr. Manager Managed Services And Field Services Presales

Since 1989, SHI International Corp. has helped organizations change the world through technology. We've grown every year since, and today we're proud to be a $15 billion global provider of IT solutions and services. Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next. But the heartbeat of SHI is our employees – all 6,000 of them. If you join our team, you'll enjoy:

Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.

Continuous professional growth and leadership opportunities.

Health, wellness, and financial benefits to offer peace of mind to you and your family.

World-class facilities and the technology you need to thrive – in our offices or yours.

Job Summary

We are seeking an experienced and dynamic Sr. Manager to lead our Managed Services and Field Services Presales practice. This role is responsible for developing and executing a strategic vision for the practice, ensuring alignment with organizational goals, driving revenue growth, and delivering exceptional client outcomes. The ideal candidate will combine deep expertise in building and positioning managed support offerings with strong leadership, business development, and operational management skills.

Role Description

Practice Leadership

• Develop and implement the strategic vision and roadmap for the managed services and field services presales practices
• Establish and grow managed service and field service offerings relevant to SHI's client segments
• Stay ahead of emerging trends and competitive offerings in the managed services and field services industries

Business Growth

• Build and execute go-to-market strategies in collaboration with sales, marketing, and delivery teams
• Drive revenue growth by developing client relationships, identifying new opportunities, and expanding existing accounts
• Partner with SHI's core technology partners (Amazon, Microsoft, Google) to enhance the company's status as a trusted partner and leverage partner resources effectively

Team Leadership

• Recruit, mentor, and manage a high-performing team of solution architects, focused on generating dynamic and outcome-oriented managed support opportunities that lead to closed business
• Foster a culture of collaboration, continuous learning, and excellence within the practice
• Oversee resource planning and utilization to ensure optimal availability and capacity

Client Delivery

• Oversee the successful advisory and development of complex managed services and field services, ensuring high levels of client satisfaction
• Collaborate with cross-functional teams to ensure alignment between sales, delivery, and technical teams
• Establish and track key performance indicators (KPIs) to measure success and identify areas for improvement
• Lead the development of proposals and SOWs, working closely with various teams to ensure alignment with client needs and business objectives
• Drive revenue growth within the professional services team by identifying new opportunities and optimizing service offerings
• Educate, enable, and empower SHI technical sales teams, including front line sellers, customer success managers, and cloud adoption specialists to ensure a unified approach to service delivery and client engagement
• Provide thought leadership and guidance to clients and SHI teams on best practices, trends, and innovations in the managed support space
• Lead and oversee the services department operations to ensure efficient and high-quality service delivery
• Develop and implement strategic plans to enhance service offerings and improve customer satisfaction
• Manage and mentor a team of service professionals, promoting excellence and continuous improvement
• Collaborate with other departments and key stakeholders to align service strategies with organizational goals
• Monitor and analyze service performance metrics to drive improvements and achieve targets
• Ensure compliance with industry standards and regulations, maintaining service integrity
• Identify opportunities for service innovation and lead initiatives to implement new solutions
• Develop and manage the services budget, optimizing resource allocation and cost management
• Build and maintain strong relationships with key clients, partners, and stakeholders to meet their service needs effectively
• Lead change management efforts to adapt services to evolving market and customer needs

Behaviors And Competencies

Adaptability: Can drive strategic transformations, inspire others to embrace change, and foster a culture of continuous adaptation.

Business Acumen: Can provide strategic guidance and insights to drive overall business success.

Change Management: Can lead and model exceptional change management at all levels of the organization, can develop and implement change management strategies, and can coach others to improve their change management skills.

Collaboration: Can lead complex team projects, inspire others to collaborate effectively, and foster a culture of mutual respect and shared purpose.

Communication: Can lead and model exceptional communication at all levels of the organization, develop and implement communication strategies, and coach others to improve their communication skills.

Continuous Improvement: Can lead others in identifying and implementing major improvements and proactively drive continuous improvement across the organization.

Customer-Centric Mindset: Can lead strategic initiatives focused on improving the overall customer experience. Inspires and mentors others to adopt a customer-centric approach, fostering a culture of customer focus throughout the organization.

Leadership: Can lead strategic team initiatives, inspire others to take leadership roles, and foster a culture of shared responsibility and continuous improvement.

Problem-Solving: Can lead strategic problem-solving initiatives, inspire others to improve their problem-solving skills, and foster a culture of proactive problem-solving.

Strategic Thinking: Can analyze complex situations, drive organizational transformation, and adapt strategies to changing market conditions.

Skill Level Requirements

Comprehension of the inner workings of a company, including its market positioning, competitive dynamics, and operational processes, to inform decision-making and drive sustainable growth.

The capability to design and implement long-term human resources initiatives that align with the overall business strategy, driving organizational success through effective workforce planning and development.

The skill of securely handling sensitive data, ensuring privacy and compliance with data protection regulations.

Ability to cultivate and maintain effective relationships with business partners, ensuring collaborative success and strategic alignment.

Ability to oversee and direct projects to completion, ensuring goals are met, resources are utilized efficiently, and stakeholders are satisfied.

Other Requirements

Completed Bachelor's Degree in a related field or related relevant experience

3-5 years' experience in successful consultative selling and account development of commercial accounts with a service focus in a customer-facing role

3-5 years of experience in Consulting and/or Services Sales team is required

3-5 Experience working with Business Intelligence tools

2+ years of management experience preferred

7+ years of technical experience with increasing responsibility

7+ years of experience designing, implementing, and integrating technology and managed support solutions

Ability to travel 20%

The base salary range for this position is $150,000 - $190,000. The estimated on-target earnings, or OTE, which includes a base salary and bonus/commissions, are $200,000 - $250,000. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending. Equal Employment Opportunity – M/F/Disability/Protected Veteran Status