Specialist, Student Support

Student Support Specialist

Location: Bowling Green, KY

Category: Staff

The Student Support Specialist supports the Social Work Field Office by managing administrative tasks, maintaining communication with students and agency partners, and assisting Field Directors in coordinating student placements and required documentation. Additionally, the Student Support Specialist supports the Health Sciences Program by acting as a liaison for Pre-Health Professions concentration students. This includes teaching, advising, and material development to assist students preparing for professional programs. The role requires strong organizational skills, attention to detail, and effective communication with both internal and external stakeholders.

Responsibilities:

• Teach two classes in a year in the Health Sciences program
• Provide field software support including but not limited to importing student placement data, responding to software questions from students and community members as well as communicating with field software help desk
• Serve as the point-of-contact for pre-health professions students
• Monitor requirements for health-related professional programs (medicine, physical therapy, occupational therapy, physician assistant, dentistry and others) and updating pre-health professions materials
• Academic and professional advising of pre-health professions students
• Assist with the administration and management of pre-health professions students
• Register students for field seminar and practicum
• Ensure Affiliation Agreements are current and maintained
• Maintain electronic student field files and Field Instructor paperwork
• Maintain and update various electronic field program forms as needed
• Maintain and update field program website
• Assist with Social Work Field Instructor trainings and orientation
• Oversee field projects and other duties as assigned
• Manage field email inbox and phone communication with student, faculty, and community partners
• Analysis of programmatic student surveys and program operations for continuous quality improvement
• Collaborate with health professions in the community and represent WKU at pre-health-related events
• Other responsibilities as needed

Job Requirements:

• MHA, MPH, MSW, or related degree
• Knowledge of professional healthcare careers (medicine, physical therapy, dentistry, etc.)
• Comfortable working with undergraduate and graduate students.
• Strong written and verbal communication skills.
• Ability to manage multiple tasks with accuracy and attention to deadlines.
• Comfortable working independently and in a team-oriented environment.
• Demonstrated professionalism and discretion in handling confidential information.

Salary: $47,000 - $48,500

Western Kentucky University (WKU) is committed to a policy and practice of providing equal employment and educational opportunities to all individuals. In accordance with Title VI and VII of the Civil Rights Act of 1964, Title IX of the Educational Amendments of 1972, Section 504 of the Rehabilitation Act of 1973, Revised 1992, and the Americans with Disabilities Act of 1990, no form of discrimination or harassment will be tolerated at WKU on the basis of race, color, ethnicity, national origin, creed, religion, political belief, sex, sexual orientation, gender identity/expression, marital status, age, uniformed services, veteran status, genetic information, pregnancy, childbirth or related medical conditions, or physical or mental disability in admission to career and technical education programs and/or activities, or employment practices. Persons with disabilities, who need reasonable accommodations to participate in the application and/or selection process, should notify the office of Institutional Equity.

To request an accommodation, report a complaint, or ask questions regarding WKU's Discrimination and Harassment Policy, please contact Ms. Ena Demir, Executive Director/Title IX Coordinator via email at ena.demir@wku.edu or by phone at (270) 745-6867.