Service Writer

Service Writer

Job Location: Morgantown Terminal - Morgantown, KY

Position Type: Full Time

Education Level: High School diploma or GED

Salary Range: $20.00 - $30.75 Hourly

Job Shift: Monday - Friday: 8:30am to 5:00pm

Job Category: Admin - Clerical

Description: Join our Page Trucking Team today! Mon-Fri, full-time position, benefits included! The Service Writer proactively and reactively coordinates repairs for the fleet. The Service Writer initiates services and repairs by ascertaining performance problems and services requested/required; verifying warranty and service contract coverages; developing estimates; planning technicians, scheduling outside vendors, reviewing and completing repair orders.

Responsibilities:

• Review, modify and finalize repair orders accurately within 24 hours max of completion direct questions to Foreman and Supervisor where appropriate
• Invoice customers at time of closing order>confirm price table accuracy/customer billing information
• Check daily, process and schedules all offsite work relative to outside PMs, break downs and DVIR reported issues. Coordinate and follow-up on outside vendors regularly regarding outstanding scheduled repairs.
• Compiles repair details in Transman for onsite units and road service trucks.
• Opens warranty claims, tracks & process, follow up on warranty shortages and claims requiring additional information/parts/pictures.
• Develops estimates and communicate immediately 10% variance
• Adept and proficient at Transman, TMW and all required Microsoft Suite tools used.
• Adept and proficient with all shop related operating procedures, processes and workflows
• Responsible for rotating week and weekends on call coverage (company cell phone provided or reimbursement)
• Answer incoming calls in a professional manner, return all customer calls prior to close of business each day. Follow up to completion on all inquiries.
• Knowledgeable and supports Safety, ELD & CSA communications with Drivers

Benefits:

• Meritain Aetna Health Insurance (offer 2 plans)
• Company Sponsored HRA card
• Dental
• Vision
• Colonial Supplemental (accident, medical bridge, disability, cancer, Voluntary Life/ADD)
• Group Life Insurance
• EAP-Employee Assistance Program
• Monthly Profit Share Program (once eligible)
• 401K with company match
• PTO-paid time off
• Paid Holidays

Qualifications:

• 5-year experience as a Service Writer
• 3 – year experience specialized knowledge in the heavy-duty equipment field
• High School Diploma; associate degree preferred
• Mechanical/technical knowledge
• Ability to multi-task
• Attention to details
• Self-motivated/team player
• Must pass a post-offer, pre-employment drug test and agree to companies drug free workplace policies

Location: Morgantown, KY