Senior Director, AI Engineering, Reimbursement Agents

Senior Software Director

Oracle Health is dedicated to transforming healthcare by driving innovation, operational efficiency, and better outcomes through world-class technology. Our teams power the next wave of cloud- and AI-driven solutions that improve patient care, streamline provider workflows, and modernize health systems globally. We are seeking a Senior Software Director to lead our AI engineering efforts across healthcare reimbursement, patient accounting, and revenue cycle management (RCM). This is a deeply technical, hands-on role: you will architect, design, and guide the implementation of AI agents and agentic workflows—not just oversee them. You will own the strategy and delivery of AI/ML-enabled solutions, partnering closely with product, architecture, and domain experts to transform complex payer–provider processes into intelligent, automated systems. This role is critical to driving innovation, optimizing healthcare financial performance, and accelerating digital transformation across the health-tech landscape.

Key Responsibilities

Leadership and strategy: Define and drive the AI engineering vision, roadmap, and technical standards for Oracle Health's reimbursement and patient accounting portfolio, with a strong focus on LLM-powered agents and automation.

Hands-on AI agent architecture: Lead the architecture and design of AI agents and multi-agent systems that orchestrate complex RCM workflows (claims processing, charge capture, revenue integrity, denial management, and follow-up). Review and contribute to design docs, system diagrams, and critical code paths as needed.

AI/ML solution delivery: Oversee end-to-end delivery of scalable AI/ML solutions, including data pipelines, model integration, inference services, and agent orchestration, ensuring they are robust, observable, and ready for production in high-compliance healthcare environments.

Cross-functional collaboration: Partner closely with Product, UX, Platform, Security, and Domain teams, as well as external healthcare customers and partners, to translate real-world RCM problems into well-scoped, agent-powered solutions.

Team development: Build, mentor, and grow high-performing engineering teams. Set clear technical expectations, promote strong engineering practices, and create a culture of experimentation, ownership, and continuous learning around AI and agents.

Innovation: Champion research, prototyping, and adoption of emerging AI/ML and agentic technologies (LLMs, tools, retrieval, reasoning, and workflow orchestration) to keep Oracle Health at the forefront of RCM automation.

Governance and compliance: Ensure all AI solutions meet stringent security, privacy, and regulatory requirements (HIPAA and related standards). Partner with compliance and legal teams to define safe, auditable AI patterns for healthcare.

Operational excellence: Drive engineering quality, reliability, and performance through strong SDLC practices, agile execution, monitoring/alerting, incident management, and continuous improvement.

Stakeholder management: Communicate strategy, progress, risks, and opportunities to executive leadership and key stakeholders. Provide clear, data-driven updates and tradeoff discussions on AI initiatives and agent-based solutions.

Disclaimer: Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates. Range and benefit information provided in this posting are specific to the stated locations only CA: Hiring Range in CAD from: $133,700 to $292,100 per annum. US: Hiring Range in USD from: $141,200 to $338,500 per annum. May be eligible for bonus, equity, and compensation deferral. Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity. Oracle US offers a comprehensive benefits package which includes the following: medical, dental, and vision insurance, including expert medical opinion; short term disability and long term disability; life insurance and AD&D supplemental life insurance (Employee/Spouse/Child); health care and dependent care Flexible Spending Accounts; pre-tax commuter and parking benefits; 401(k) Savings and Investment Plan with company match; paid time off: flexible vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation. 11 paid holidays; paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours. Paid parental leave; adoption assistance; Employee Stock Purchase Plan; financial planning and group legal; voluntary benefits including auto, homeowner and pet insurance. The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted. Career Level - M5. This role will be working on a regular basis with colleagues around the world. To support this collaboration, knowledge of English is required for this role. Proficiency in French is required for candidates residing in Quebec, otherwise it is considered an asset. As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all. Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.