Resident Field Service Technician

Service Technician

Join ABB as a Service Technician and play a critical role in maintaining and troubleshooting ABB's Quality Control System (QCS) at client sites. You'll be responsible for performing preventive and corrective maintenance on our proprietary hardware and software, assisting with upgrades and installations, and ensuring optimal system performance. This role is a blend of technical expertise, problem-solving, and customer interaction.

Key Responsibilities:

• Maintain and troubleshoot ABB QCS hardware and software, including sensors, electrical/mechanical components, and control software.
• Serve as a trusted contact for customer inquiries, helping resolve service issues and strengthening client relationships.
• Support emergency service requests on a 24/7 rotation basis.
• Document maintenance activities and contribute to new installations and upgrades.
• Adhere to safety and HSE policies in all operations.

Qualifications:

• Associate degree in a related field with 2+ years of experience in electrical/electronics or process control; or HS diploma/GED with 4+ years of relevant experience.
• Skilled in using electrical test equipment (voltmeters, multi-meters).
• Mechanical/electrical aptitude and understanding of electrical safety.
• Familiarity with electrical drawings and troubleshooting up to 240 VAC/870 VDC systems.
• Basic knowledge of papermaking and DCS programming is a plus.
• Valid US work authorization; no visa sponsorship provided.

ABB's Service Division partners with our customers to improve the availability, reliability, predictability and sustainability of electrical products and installations. The Division's extensive service portfolio offers product care, modernization, and advisory services to improve performance, extend equipment lifetime and deliver new levels of operational and sustainable efficiency. We help customers keep resources in use for as long as possible, extracting the maximum value from them, and then recovering and regenerating products and materials at the end of their useful life.

ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB. All qualified applicants will receive consideration for employment without regard to their sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.

For more information regarding your (EEO) rights as an applicant, please visit the following websites:

Health, Life & Disability

• Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
• Choice between two dental plan options: Core and Core Plus
• Vision benefit
• Company paid life insurance (2X base pay)
• Company paid AD&D (1X base pay)
• Voluntary life and AD&D - 100% employee paid up to maximums
• Short Term Disability - up to 26 weeks - Company paid
• Long Term Disability - 60% of pay - Company paid. Ability to "buy-up" to 66 2/3% of pay.
• Supplemental benefits - 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance)
• Parental Leave - up to 6 weeks
• Employee Assistance Program
• Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
• Employee discount program

Retirement

• 401k Savings Plan with Company Contributions
• Employee Stock Acquisition Plan (ESAP)

Time off

• ABB provides 11 paid holidays.
• Vacation is provided based on years of service for hourly and non-exempt positions.