Remote - Tier 1 Support - Remote Eligible

Technician For Tier 1 Support Remotely In The US

ABBTECH Professional Resources and our partner Dell are seeking a technician to help with Tier 1 support remotely in the US. You must know your way around Service Now and how to contact users to close tickets. You will mainly be the first level of support for Microsoft Applications and Windows issues. Ability to sort and delegate tickets to the correct department or to Tier 2-3.

Project Details:

Pay Rate: $20-22/hr – Depending on Experience

Duration: 3 month contract

Start Date: Within 4 weeks

Location: Remote

Requirements:

All positions require a successful completion of a background check & possible drug test (we do not check credit) - ABBTECH pays for both checks

Service Now

Access to a computer, a stable internet connection, and a smartphone

Duties:

Working remotely through service now, email, or phone to troubleshoot tickets.

Work with client IT to close tickets

Knowledge to troubleshoot and close most issues within Windows or Microsoft Applications.

Knowledge in Adobe applications are a plus.

The above salary range represents the range expected for the position; however, final salary offers are based on a number of factors such as the position's responsibilities, the candidate's experience, education, and skills, location, travel required, and current market conditions.

Qualifications:

This program requires US citizenship.

Required Qualification:

High School Diploma and 1 year of experience with at least a CompTIA A+ certification or at least 2 years of experience.

At least 1 year of experience working as an End User Computing PC/Laptop Deployment Team.

Possesses proven customer service background.

Able to follow verbal and written instructions and update tracking systems as directed.

Possesses good analytical and communication skills.

Possesses a strong ability to work independently.

Able to comprehend and follow verbal and written instructions and scripts.

Detailed oriented, independent, self-starter and customer service oriented.

Desired Qualification:

MCP, MCSE, CNE or Network+ certification is a plus.

Certification in various hardware platforms may optionally be required for servicing hardware issues.

ABBTECH is an EOE/Minorities/Women/Disable Individuals/Veterans