Program Support Assistant

Program Support Assistant

This position is located in Medicine Service, within the Veterans Affairs Medical Center, Louisville, Kentucky and encompasses an interdisciplinary, multifunctional array of specialty sections, programs and services to meet the needs of our Veteran population seen, within Medicine Service. The person in this position will serve as a Program Support Assistant under the administrative supervision of the Medicine Service Administrative Officer.

Responsibilities include but are not limited to the following:

• Performs work involving the collection, compilation, and/or tracking of data and statistical information in support of an organization's program operation.
• Provides input into the design of data collection instruments and procedures; selection of appropriate measures and techniques; study implementation and interpretation of results.
• Performs data entry and other data processing tasks.
• Manages database for data entry of demographic data, provider-specific clinical data, and historical data.
• Prepares, executes, and/or tracks specialty section specific information, such as meeting minutes, Primary Care Encounter (PCE), Decision Support System (DSS) and Event Capture (EC) data entry, congressional inquiries, and contract data within the service.
• Serves in a supportive role to the Credentialing and Privileging Program

Work Schedule: 0700-1530 or 7:30-1600

Telework: AD-HOC Virtual: This is not a virtual position.

Position Description/PD#: Program Support Assistant/PD04903A

Relocation/Recruitment Incentives: Not Authorized

Critical Skills Incentive (CSI): Not approved

Permanent Change of Station (PCS): Not Authorized

PCS Appraised Value Offer (AVO): Not Authorized

Requirements Conditions of Employment:

You must be a U.S. Citizen to apply for this job.

Selective Service Registration is required for males born after 12/31/1959

Selected applicants will be required to complete an online onboarding process.

Acceptable form(s) of identification will be required to complete pre-employment requirements.

Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.

Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)

As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.

Qualifications:

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 03/02/2026.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement.

You may qualify based on your experience as described below:

Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-05 in the normal line of progression for the occupation in the organization.

Preferred Experience:

The Program Support Assistant provides a full range of administrative support to Specialty Sections, which includes but is not limited to: clinic management activities, meeting coordinator/recorder, documentation and report preparation, ordering of supplies/reproduction, data entry, files maintenance, budget management, contract support, and participation in special projects, performance improvement activities, and time keeping, speceficially MSLE's.

You will be rated on the following Competencies for this position:

Administration and Management Communication Customer Service (Clerical/Technical) Technical Competence

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

You will receive credit for all qualifying experience, including volunteer experience.

Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities.

Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements: Work is generally sedentary. Typically, employees sit comfortably to do the work. However, there may be some walking, standing, bending, carrying of light items such as papers, books, small pieces of equipment and supplies, or driving an automobile. No special physical demands are required to perform the work.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education:

There is no educational substitution at this grade level.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.

If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Additional Information:

Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.

This job opportunity announcement may be used to fill additional vacancies.

If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement.

Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.