Principal Engineer – Sourced Products – Global Specialty Products (GSP) Air & Smart Home

Principal Engineer – Sourced Products

At GE Appliances, a Haier company, we come together to make "good things, for life." As the fastest-growing appliance company in the U.S., we're powered by creators, thinkers and makers who believe that anything is possible and that there's always a better way. We believe in the power of our people and in giving them the freedom to explore, discover and build good things, together. The GE Appliances philosophy, backed by three simple commitments defines the way we work, invent, create, do business, and serve our communities: we come together, we always look for a better way, and we create possibilities.

Interested in joining us on our journey? The Principal Engineer – Sourced Products plays a critical role in driving product quality for the Global Specialty Products (GSP) Air and Smart Home Solutions teams. This position leads initiatives that improve customer ownership experience, resolve field quality issues, and elevate product reliability across Window Air Conditioners, Portable Air Conditioners, Dehumidifiers, and Smart Home Solutions. You will guide quality strategy, oversee key Cost of Quality metrics, and partner closely with internal teams and suppliers worldwide to enhance performance throughout the product lifecycle.

Location

USA, Louisville, KY

How You'll Create Possibilities

Key Responsibilities:

• Develop and lead the quality improvement strategy for the GSP Air and Smart Home Solutions teams, coordinating efforts with suppliers and cross-functional teams across global locations
• Identify key drivers of Cost of Quality metrics (warranty, retail product returns, damage, concessions, customer education and installation) and lead improvement projects
• Lead the product quality value stream for New Product Implementation (NPI) programs to meet safety, quality, delivery, and cost goals
• Build proactive quality initiatives using robust reliability test plans and continuously strengthen product testing programs for GSP Air and Smart Home Solutions suppliers
• Collaborate with Customer Relations teams and Field Technicians to quickly resolve issues and elevate the overall ownership experience
• Partner with teams and third-party resources to rework defective products, lead inspections, and ensure adherence to deviation procedures
• Work with Distribution and Product Damage teams to identify contributors to product damage and implement sustainable corrective actions
• Engage directly with suppliers and sub-tier suppliers to identify root causes, implement containment, and deliver long-term corrective actions
• Support the development of strong manufacturing control plans with suppliers and cross-functional teams to improve process control, auditing, and product testing
• Collaborate with product delivery and installation teams to strengthen the ownership experience and address recurring field installation issues
• Develop and enhance Return to Vendor (RTV) customer satisfaction metrics and tracking across multiple retail partners

What You'll Bring to Our Team

Minimum Qualifications:

• Engineering or Technical (Physics, Chemistry, Mathematics) degree or equivalent technical experience
• 7 years of work experience in Supplier Quality, Manufacturing Quality, Engineering Technology, or Operations in a manufacturing environment
• Experience in process development and problem solving through quality control tools (FMEA, control plan, process map, etc.)
• Proven ability to lead cross-functional teams and drive change
• Ability to travel 20% domestically and internationally
• Strong verbal and written communication skills
• Ability to lead and manage multiple projects concurrently in a team environment
• Self-starter who takes initiative to identify and implement improvements
• Demonstrated ability to independently develop, manage, and execute aggressive project plans globally and domestically

Preferred Qualifications:

• Experience working with Air Conditioning products in a technical, manufacturing, or quality role
• Experience collaborating with customer relations teams and field service technicians
• Lean experience or Six Sigma certification
• Ability to simplify complex information and prepare concise executive summaries
• Experience analyzing Field Quality data and using the SAS data system

Our Culture

Our work is centered on our People and Culture as reflected in our Zero Distance philosophy and we recognize the importance of reaffirming our commitment to inclusion and diversity (I&D). This underscores our commitment to fostering an environment where every individual feels valued, connected, and empowered to contribute, while positioning our organization to adapt seamlessly to the evolving needs of our workforce and communities. This reflects our dedication to creating solutions that: Empower colleagues by fostering an environment where all voices are heard, valued, and encouraged to contribute. Strengthen communities where we live and work. Reinforce a culture of belonging, purpose, and engagement. Reflect the diversity of the communities we serve through our workforce, products, and practices. By further embedding Zero Distance into our People and Culture framework, we will continue to build a deeply connected organization. We are cultivating a culture of engagement, belonging, and connection, because while attracting new talent remains a priority, retention is a cornerstone of our strategy.

GE Appliances is a trust-based organization. It is important we offer our employees the flexibility they need to do their best work while balancing the needs of the business and individuals. When you join GE Appliances, you will have the opportunity to work with your leader to create a flexible work arrangement that balances the needs of the individual, team, and organization. GE Appliances is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE Appliances participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If you are an individual with a disability and need assistance or an accommodation to use our website or to apply, please send an e-mail to ask.recruiting@geappliances.com