Patient Services Coordinator/ukhc

Patient Services Coordinator - UKHC

University of Kentucky Equal Employment Opportunity/M/F/disability/protected veteran status. Posting Details

Job Title: Patient Services Coordinator - Audiology Clinic

Department Name

MG100: Physician Based Clinics

Work Location: Lexington, KY

Grade Level: 07

Salary Range: $17.50-27.31/hour

Type of Position: Staff

Position Time Status: Full-Time

Required Education: HS

Click here for more information about equivalencies: https://hr.uky.edu/employment/working-uk/equivalencies

Required Related Experience: 5 yrs

Required License/Registration/Certification: None

Physical Requirements: The physical requirements for this position include regularly sitting, standing, walking, with some pushing, pulling, and/or lifting objects weighing up to 10lbs and occasional pushing, pulling, and/or lifting objects up to 50lbs.

Shift: Monday - Friday, Day Shift; primarily 8:00 am - 5:00 pm (40 hrs/wk); other hours/schedule as needed.

Job Summary: This position is responsible for coordinating patient services, which includes, but is not limited to, gathering medical records, scanning, making referrals to other healthcare facilities, coordinating and scheduling multiple appointments, and answering phone calls. The person in this position must be adept at working within a multidisciplinary team and have strong interpersonal communication skills. Medical terminology knowledge/experience is preferred, as is customer service experience in healthcare.

Skills / Knowledge / Abilities: MS Windows, EPIC, Telephone etiquette, customer service.

Does this position have supervisory responsibilities? No

Preferred Education/Experience: Customer service, medical office, or care coordination experience.

Deadline to Apply: 08/28/2025

Our University Community: We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus. As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities. Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

Posting Specific Questions: Required fields are indicated with an asterisk (*).

1. * How many years of paid work experience do you have in customer service? * None* Some, but less than 1 year* More than 1 year, up through 3 years* More than 3 years up through 5 years* More than 5 years

2. * How many years of paid work experience do you have in scheduling patient services or procedures? * None* More than 0, up through 1 year* More than 1 year, up through 3 years* More than 3 years up through 5 years* More than 5 years

Applicant Documents

Required Documents

1. Resume

Optional Documents

1. Cover Letter