Patient Services Coordinator/ukhc

Patient Services Coordinator - Shriners Ophthalmology Clinic

The University of Kentucky is committed to equal employment opportunity. Posting details: job title is Patient Services Coordinator, requisition number is RE52531, working title is Patient Services Coordinator - Shriners Ophthalmology Clinic, department name is MG100: Physician Based Clinics, work location is Lexington, KY, grade level is 07, salary range is $17.50-27.31/hour, type of position is staff, position time status is full-time, and required education is HS.

Required experience: five years. Required license/registration/certification: none.

Physical requirements include regularly sitting at a computer workstation for extended periods of time with repetitive motion (such as typing); walking including pushing, pulling, and/or lifting up to 10lbs and occasional pushing, pulling, and/or lifting objects up to 50lbs.

Job Summary

This position is responsible for coordination of patient services which includes, but not limited to, gathering medical records, scanning, making referrals to other healthcare facilities, coordinating and scheduling multiple appointments, and answering phone calls. The person in this position will need to be adept in working within a multidisciplinary team and have strong interpersonal communication skills. Medical terminology knowledge/experience preferred. Customer service experience in healthcare preferred.

Skills / Knowledge / Abilities

MS Windows, EPIC, telephone etiquette, customer service.

Does this position have supervisory responsibilities? No.

Preferred education/experience: at least six months of customer service, medical office, or care coordination experience.

Deadline to apply: 12/15/2025.

Our university community values the well-being of each of our employees and is dedicated to creating a healthy place for everyone to work, learn, and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients, and visitors, the University of Kentucky is a tobacco & drug free campus. The university follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The university provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

Posting specific questions:

• How many years of paid work experience do you have in customer service?
• Please indicate your years of paid, full-time employment experience in patient registration.
• How many years of paid work experience do you have in scheduling patient services or procedures?
• Describe a position where you juggled multiple priorities and describe how you kept track of what needed to be done and ensured deadlines were met.

Applicant documents:

• Required documents: resume.
• Optional documents: cover letter.