Patient Access Services Rep/ukhc

Emergency Department Registration - Patient Access Services Representative

University of Kentucky Equal Employment Opportunity/M/F/disability/protected veteran status.

Posting Details

Job Title: Patient Access Services Rep/UKHC

Requisition Number: RE51553

Working Title: Emergency Department Registration - Patient Access Services Representative

Department Name: H6555:Admitting

Work Location: Lexington, KY

Grade Level: 07

Salary Range: $17.50-27.31/hour

Type of Position: Staff

Position Time Status: Full-Time

Required Education: AA

Required Related Experience: 1 yr

Required License/Registration/Certification: None

Physical Requirements: This position requires regularly utilizing a computer workstation for extended periods of time, and performing tasks with repetitive motions (such as typing); and occasionally standing or walking with objects weighing up to 10 pounds; and lifting, pushing, and/or pulling objects weighing up to 50 pounds. Also involves some exposure to loud noises, cuts/punctures, blood-borne or airborne pathogens, and combative/violent people.

Shift: Nights Sun, Mon, Tue 6:45p-7:15a (3 12.5 hr) and holiday rotations

Job Summary

Who is UK Healthcare? We are a Health Care system that puts our people first: We treat you as the individual you are, that's what makes us who we are. We work in a team environment, where there is a sense of community pride within the team. We are proud of our people who make an impact on our community. Our working environment in our Health System is unique: The UK Albert B Chandler Hospital is the #1 ranked hospital in Kentucky for the last seven years. Our work is meaningful, crossing every aspect of health care. We offer competitive pay and rich benefits. We offer highly valued professional development opportunities such as our Employee Education program. Join the team at UK Healthcare today and make a generational impact in making a healthier Kentucky!

The Patient Access Representative is responsible for providing patient arrivals, patient registration, resolution of patient complaints, collection and verification of demographic information and insurance/payer source information and correction of registration errors, collection of patient-responsibility payments at time of service (copays, co-insurance, self-pay estimates)maintain HIPAA compliant and comply with all UKHC policies regarding patient privacy and confidentiality participate in unit and Enterprise activities to improve efficiency, quality, safety, and patient satisfaction.

The Ideal Candidate

The ideal candidate:

• Has the ability to perform their work in a fast-paced environment.
• Work independently and complete tasks efficiently, with an attention to detail.
• Loves helping others in sometimes stressful situations.
• Ability to keep a professional demeanor when working with patients and families.

Skills / Knowledge / Abilities

The ideal candidate will be customer service oriented; possess patient registration and health insurance knowledge; have the ability to multi-task with a strong emphasis on accuracy and attention to detail; be proficient in Microsoft Office, to include Outlook, PowerPoint, Word, and Excel; have excellent communication skills (both written and verbal); have solid time management, critical thinking, follow-through, and planning and organizational skills; and have a high level of respect for confidentiality.

Does this position have supervisory responsibilities? No

Preferred Education/Experience: Associate degree and at least four years of healthcare customer service experience preferred; previous experience working with patient registration highly preferred.

Deadline to Apply: 09/14/2025

Our University Community

We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus. The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

1. * In what capacity have you had patient contact? For example, working in a clinic or hospital, registering patients, etc. Please address how your work experience relates to this position. (Open Ended Question)

2. * Do you have any co-pay, cash handling, or collections experience? Please explain. (Open Ended Question)

3. * Do you have experience working with medical insurance? * Yes* No

4. * How many years of clerical registration experience do you have? * None* More than 0, up through 1 year* More than 1 year, up through 2 years* More than 2 years, up through 3 years* More than 3 years

5. * How many years of customer service experience do you have? * None* More than 0, up through 1 year* More than 1 year, up through 3 years* More than 3 years, up through 5 years* More than 5 years

Applicant Documents

Required Documents

1. Resume

Optional Documents

1. Cover Letter

Equal employment opportunity, including veterans and individuals with disabilities