Patient Access Services Rep/ukhc

Patient Access Services Representative

The Patient Access Representative is responsible for providing patient arrivals, patient registration, resolution of patient complaints. Collection and verification of demographic information and insurance/payer source information and correction of registration errors. Collection of patient-responsibility payments at time of service (copays, co-insurance, self-pay estimates). Maintaining HIPAA compliant and comply with all UKHC policies regarding patient privacy and confidentiality. Participating in unit and enterprise activities to improve efficiency, quality, safety, and patient satisfaction.

The ideal candidate has the ability to perform their work in a fast-paced environment. Work independently and complete tasks efficiently, with an attention to detail. Loves helping others in sometimes stressful situations. Ability to keep a professional demeanor when working with patients and families.

Skills / Knowledge / Abilities: The ideal candidate will be customer service oriented; possess patient scheduling and health insurance knowledge; have the ability to multi-task with a strong emphasis on accuracy and attention to detail; be proficient in Microsoft Office, to include Outlook, PowerPoint, Word, and Excel; have excellent communication skills (both written and verbal); have solid time management, critical thinking, follow-through, and planning and organizational skills; and have a high level of respect for confidentiality.

Preferred Education/Experience: Associate degree and at least four years of healthcare customer service experience preferred; previous experience working with patient scheduling highly preferred.

The University of Kentucky is a Tobacco & Drug Free campus. The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status.