Patient Access Services Rep/ukhc

Emergency Department Registration - Patient Access Services Representative

The Patient Access Services Representative is responsible for providing pre-visit activities for UK HealthCare patients including appointment coordination and scheduling; resolution of patient complaints; collection and verification of demographic information and insurance/payer source information and correction of registration errors; as well as maintain HIPAA compliant and comply with all UKHC policies regarding patient privacy and confidentiality. This position will also participate in unit and Enterprise activities to improve efficiency, quality, safety, and patient satisfaction.

The ideal candidate:

• Has the ability to perform their work in a fast-paced environment.
• Works independently and completes tasks efficiently, with an attention to detail.
• Loves helping others in sometimes stressful situations.
• Maintains a professional demeanor when working with patients and families.

Skills/Knowledge/Abilities:

• Customer service oriented.
• Possess patient registration and health insurance knowledge.
• Ability to multi-task with a strong emphasis on accuracy and attention to detail.
• Proficient in Microsoft Office, to include Outlook, PowerPoint, Word, and Excel.
• Excellent communication skills (both written and verbal).
• Solid time management, critical thinking, follow-through, and planning and organizational skills.
• High level of respect for confidentiality.

Does this position have supervisory responsibilities? No

Preferred Education/Experience:

• Associate degree and at least four years of healthcare customer service experience preferred.
• Previous experience working with patient registration highly preferred.

Deadline to Apply: 09/14/2025

Our University Community:

We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn, and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients, and visitors, the University of Kentucky is a Tobacco & Drug Free campus. The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information, or social or economic status.