Patient Access Services Rep/ukhc

Patient Access Services Representative

University of Kentucky Equal Employment Opportunity/M/F/Disability/Protected Veteran Status. Posting Details

Job Title: Patient Access Services Rep/UKHC

Working Title: Emergency Department Registration - Patient Access Services Representative

Department Name: H3020: Admitting and Registration Services

Work Location: Lexington, KY

Grade Level: 07

Salary Range: $17.50-27.31/hour

Type of Position: Staff

Position Time Status: Full-Time

Required Education: AA

Physical Requirements: This position requires regularly utilizing a computer workstation for extended periods of time, and performing tasks with repetitive motions (such as typing); and occasionally standing or walking with objects weighing up to 10 pounds; and lifting, pushing, and/or pulling objects weighing up to 50 pounds. Also involves some exposure to loud noises, cuts/punctures, blood-borne or airborne pathogens, and combative/violent people.

Shift: Monday, Tuesday, Wednesday: 6:45pm-7:15 am (nights).

Job Summary: Who is UK Healthcare? We are a Health Care System that puts our people first: We treat you as the individual you are, that's what makes us who we are. We work in a team environment, where there is a sense of community pride within the team. We are proud of our people who make an impact on our community. Our working environment in our Health System is unique: The UK Albert B Chandler Hospital is the #1 ranked hospital in Kentucky for the last seven years. Our work is meaningful, crossing every aspect of health care. We offer competitive pay and rich benefits. We offer highly valued professional development opportunities such as our Employee Education program. Join the team at UK Healthcare today and make a generational impact in making a healthier Kentucky! The Patient Access Representative is responsible for providing patient arrivals patient registration resolution of patient complaints collection and verification of demographic information and insurance/payer source information and correction of registration errors collection of patient-responsibility payments at time of service (copays, co-insurance, self-pay estimates) maintain HIPAA compliant and comply with all UKHC policies regarding patient privacy and confidentiality participate in unit and enterprise activities to improve efficiency, quality, safety, and patient satisfaction.

The ideal Candidate: Has the ability to perform their work in a fast-paced environment. Work independently and complete tasks efficiently, with an attention to detail. Loves helping others in sometimes stressful situations. Ability to keep a professional demeanor when working with patients and families.

Skills / Knowledge / Abilities: The ideal candidate will be customer service oriented; possess patient scheduling and health insurance knowledge; have the ability to multi-task with a strong emphasis on accuracy and attention to detail; proficient in Microsoft Office, to include Outlook, PowerPoint, Word, and Excel; excellent communication skills (both written and verbal); solid time management, critical thinking, follow-through, and planning and organizational skills are all critical to the success in this position and a high level of respect for confidentiality is a must.

Does this position have supervisory responsibilities? No

Preferred Education/Experience: Associates degree and 4 years of healthcare customer service experience preferred and previous experience working in healthcare is highly preferred.

Deadline to Apply: 08/19/2025

Our University Community: We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus. As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities. Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

Posting Specific Questions: Required fields are indicated with an asterisk (*).

1. * Please indicate the average number of patient interactions that you have been directly responsible for handling on a daily basis (i.e. scheduling, registration, customer service, etc.). * None* More than 0, up through 20* More than 21, up through 40* More than 41, up through 60* More than 61

2. * Do you have training or experience working with UKHC's registration/scheduling systems APM, HQPM, or Epic? * Yes* No

3. * Please choose the answer that best describes your amount of paid employment experience working with insurance and co-payments. * None* More than 0, up through 1 year* More than 1 year, up through 3 years* More than 3 years

Applicant Documents: Required Documents 1. Resume Optional Documents 1. Cover Letter