Operations Controller

Operations Controller

The System Operations Controller deciphers, facilitates and documents all customer operational scheduling requirements for our fleet of aircraft within a rolling 72-hour window. This position is accountable for the accuracy, completeness, and implementation of customer flight schedules within our 72-hour window. It is also accountable for timely communication, accurate ground handling setup, overall, on-time performance and providing professional customer service.

Responsibilities:

• Build and manage flight schedules in AIMS
• Process customer's operational requests (i.e. schedule changes, courier listing requests, etc.)
• Research and set up required ground support for commercial charter flights, AMC missions, and diversions.
• Act as the main point of contact (POC) for the 72-hour window of operation for customers, ops teams and ground ops staff.
• Communicate information/changes to all affected stations, vendors and departments.
• Review reports for operational data and update the operating system as necessary
• Monitor all flight activity including researching and coding delays
• Assist customers with operational issues and offline flying when requested.
• Assist customers with information on the movement of their shipments.
• Act as a liaison between System Control and all other GCC department staff.
• Handle a high volume of communications, including telephone, SITA, and email traffic.
• Ensure that Customs, Immigration and Agriculture are arranged for Commercial Charters entering the U.S.
• Help Coordinate recovery plans for aircraft disruptions

Qualifications:

• BS or BA degree in aviation or equivalent relevant experience required.
• Ability to handle multiple tasks
• Prior airline operations experience preferred
• Comfortable with making key decisions
• Computer proficiency
• Perform well under pressure
• Excellent interpersonal and communication skills
• Flexibility with work schedule to include working nights, weekends and holidays
• Able to successfully complete required OJT training

Salary Range: $52,500-$71,000

Financial offer within the stated range will be based on multiple factors to include but not limited to location, relevant experience/level and skillset.

The Company is an Equal Opportunity Employer. It is our policy to afford equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, place of birth, age, disability, protected veteran status, gender identity or any other characteristic or status protected by applicable in accordance with federal, state and local laws.