Operations Administrative Liaison / Grade 14

Operations Administrative Liaison / Grade 14

Salary: $51,459.20 - $76,502.40 Annually

Location: Louisville, KY

Job Type: Full-Time

Job Number: 25-135

Division: Wastewater Conveyance, Drainage & Flood Protection Operations Division

Department: Operations

Opening Date: 10/22/2025

Closing Date: 10/30/2025 11:59 PM Eastern

Pay Grade: 14

Work Days & Hours: 7:30 am - 4:00 pm

Job Summary:

Assists with the administration and coordination of processes, programs, and support for over 200 employees in the Operations Division (Linear Assets). Assists Human Resources (HR) in their efforts to support Operations - Linear Assets. Serves as timekeeper for employee attendance records to assist with payroll transactions. Serves as a liaison for payroll to ensure the accuracy of all Linear Assets payroll documentation. Creates employee work schedules in Work Force. Prepares disciplinary action documents for attendance. Updates electronic systems and complies with MSD's record management and retention policies. Provides support to the Benefits Administrator with the administration of Short-term Disability (STD), FMLA, and Workers' Compensation activities. Assists HR in collecting employee CDL records and training certificates. Complies with the Collective Bargaining Agreement with regard to disciplinary actions, shift picks and seniority class processes. Tracks and processes monthly reports. Administers daily and weekly quality control and assurance for reports supporting the organizational strategic goals.

Essential Job Functions:

Assists with the administration and coordination of processes, programs, and support for over 200 employees in the Operations Division (Linear Assets). Conducts quality control and quality assurance functions on a daily and weekly basis to evaluate customer calls and customer service responsiveness, other customer service-related activities, and report results in support of the organizational strategic goals. Processes attendance related disciplinary action adhering to MSD policies. Processes absence exception reports for payroll. Enters payroll data and union contract information. Assists HR in collecting employee CDL records and training certificates. Updates management schedules for training and union employees' personal records and contact numbers in MSD tracking software (MSD Net/SharePoint). Provides assistance with confidential personnel issues associated with Leave of Absence, Vacations, FMLA, STD and Workers' Compensation benefits for Operations - Linear Assets. Coordinates with HR Administration on updates to SAP HRIS records and provides management reports as needed. Prepares, tracks and posts personnel requisitions. Maintains pictorial organizational chart of all employees at CMF for management purposes. Maintains records in adherence with union contract and HR guidelines. Supports and coordinates HR related activities for Employee Relations Administrator as needed. Evaluates accuracy of all payroll documentation for division and assists with payroll corrections, changes, and additions in compliance with HR payroll requirements. Responsible for training, coordinating, and auditing staff payroll, personnel related tasks, benefits and training schedules, and coordination of enrollments with HR Division. Trains supervisors and managers on work order tracking, schedules, and payroll activities for crew job accountability. Administers all overtime rosters, call-in lists, and division seniority lists. Coordinates Utility Program training with the HR Training staff. Tracks, processes, and reports pending actions related to barricades, signs and plates. Provides monthly security missing plates and catch basin reports. Processes reports. Processes procurement requests. Ensures procured documents are processed in SAP according to MSD Procurement policy and procedures. Supports on call, rain and snow event response, emergency response and other events. Performs other duties as assigned.

Knowledge, Skills and Abilities Necessary to the Work:

Knowledge of IPS, Upstream, SAP, Visio, Workforce, MSD Net/Sharepoint, Power Bi, On-call Roster and eB/ALIM; knowledge of MSD procedures and methods; knowledge of clerical techniques and practices; knowledge of basic office equipment; skill in oral and written communication; skill in managing multiple priorities; skill in problem solving; skill in operating a PC and associated Windows environment software (e.g. Microsoft Office Suite); ability to make sound decisions based on available information; ability to be courteous and helpful under pressure; ability to maintain confidential information; ability to work effectively under heavy, unpredictable surges in workload; ability to work 24 hour emergency response, various shifts and weekends.

Minimum Requirements:

Associate Degree in business, human resources management or a related field; three or more years of customer service and/or human resources experience; an equivalent combination of education and experience may be substituted. Must possess a valid driver's license. Must have safe work and driving habits.

Benefits:

Group Health Care Plans Hospital/Surgical

Dental Benefits

Group Disability/Life Insurance Benefits

VOYA Personal Accident Plan

VOYA Critical Illness Plan

Basic/Supplemental Life Insurance

Retirement County Employees Retirement System (CERS)

Employee savings plans (401(k)) and 457

Mission Square Retirement (formerly ICMA-RC) and Kentucky Deferred Comp IRAs

Paid Time Away From Work Personal Days

Holidays

Vacation

Other Benefits: Flexible Spending Accounts (FSAs) Health Savings Account (HSA) Family Medical Leave Act (FMLA) Paid Parental Leave (PPL) Workers' Compensation Wellness Program – "Exercising Wellness" Travel Insurance Private Parking Service Recognition Tuition Assistance Employee Assistance Public Service Loan Forgiveness (PSLF) Required Question Employer Louisville Metropolitan Sewer District Address 700 W. Liberty Street Louisville, Kentucky, 40203