Netsuite Functional Solutions Consultant - ACS (managed Services) - Products Vertical

Functional Solutions Consultant - NetSuite ACS- Products Vertical

The Advanced Customer Support team of Oracle NetSuite Professional Services is seeking a senior-level consultant, ideally with Retail, Wholesale Distribution, or Manufacturing vertical market expertise. This direct-hire position can be home-office based in most major US and Canadian cities and requires moderate travel.

Oracle NetSuite is reinventing the engagement model for our growing installed base of valued Customers. Specifically, the Advanced Customer Support (ACS) offering has been created to provide an umbrella subscription service -- our first-ever qualifying as cloud annual recurring revenue (ARR) -- that provides functional and technical ERP sustainment to drive continuous NetSuite improvement and value. With well over one thousand Customers already under management and the accelerated enrollment of new Customers, we are adding significant headcount in North America to meet demand. If you have a passion for helping Customers unlock the potential of their NetSuite investment and in joining a dynamic, fast-paced and highly strategic team, we would like to hear from you!

As part of the Advanced Customer Support Architect Team, this role provides technology leadership, oversight, and guidance in full life cycle implementation of large-scale NetSuite, including services targeted to ensure pre and post-go-live services to ensure ongoing success of NetSuite solutions with a focus on stability, performance, and scalability.

Responsibilities Include:

• Participate in the identification and documentation of customers' NetSuite requirements leveraging our proprietary methodology
• Participate in driving the approach to remediate gaps, and consensus with the Customer
• Use strategic design decisions while building solution and architectural recommendations
• Work with customers to remediate highest priority challenges
• Lead customers and partners through the appropriate use of NetSuite leading practices ensuring these are factored into designs for standard and customized features
• Architect solutions for complex business requirements, which may include configuration and/or integration and/or technical components, in partnership with our dedicated Technical Services team
• Gain and exhibit subject-matter expertise, thought leadership, working with the Product organization to ensure new product feature changes and capabilities are understood and adopted by customers and partners
• Define detailed functional requirements for automations, integrations, and data migrations
• Work with our technical team to design and unit test automations and integrations
• Perform quality reviews of deliverables developed by other team members
• Continue to increase product knowledge and pursue relevant certifications

Career Level - IC4

Required Experience:

• 10 Years working experience with minimum of 7 years of functional consulting & solution architecture experience
• Strong NetSuite ERP Financials solution implementation and/or administration experience - competing ERP offerings may be considered
• Full life cycle ERP implementation experience
• Developing end-to-end business process flows
• Experience working with customers in defining and optimizing Order to Cash processes
• Leading and managing business and functional design workshops with clients
• Ability to be self-directed, multi-task, and lead others with minimal supervision
• Adept at getting hands-on with technology and presenting concepts effectively at various levels within a customer's and/or partner's organization
• Passion for driving Customer satisfaction
• Undergraduate degree or equivalent

Must Demonstrate:

• Working experience in implementation of integration, data migration and customization work streams
• Working experience in implementation life cycle activities (SIT, UAT, …)
• Working experience with cut over and go-live activities
• Working experience in triaging issues and risks associated with business and functional requirements
• Strong analytical skills
• Strong communication (written and verbal) and presentation skills
• To be self-directed and motivated
• Leading team members with minimal supervision

Experience in the Following Are Assets:

• Experience with global or large solution integrators
• Experience with SaaS/Cloud architectures
• Release management and/or Agile scrum master
• Functional Certification with NetSuite or other ERP systems

Travel:

• Up to 20%, as appropriate

Disclaimer: Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only

CA: Hiring Range in CAD from: $88,100 to $192,600 per annum. US: Hiring Range in USD from: $97,500 to $199,500 per annum. May be eligible for bonus and equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:

• Medical, dental, and vision insurance, including expert medical opinion
• Short term disability and long term disability
• Life insurance and AD&D
• Supplemental life insurance (Employee/Spouse/Child)
• Health care and dependent care Flexible Spending Accounts
• Pre-tax commuter and parking benefits
• 401(k) Savings and Investment Plan with company match
• Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits.
• 11 paid holidays
• Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
• Paid parental leave
• Adoption assistance
• Employee Stock Purchase Plan
• Financial planning and group legal
• Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

Career Level - IC4

This role regularly interacts with customers across North America, so a professional level of English is required. A proficiency of French is required for candidates residing in Quebec, otherwise it is considered an asset.

About Us

As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all. Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.