National Product Support Manager - Remote Eligible

National Product Support Manager

Pay Range: (Minimum to mid pay range specific to NY, CA, CO, WA, MD) 85,400.00 - 106,700.00 USD Annual Brinks Texas License #C00550 #LI-Remote

About Brink's: The Brink's Company (NYSE:BCO) is a leading global provider of cash and valuables management, digital retail solutions, and ATM managed services. Our customers include financial institutions, retailers, government agencies, mints, jewelers, and other commercial operations. Our network of operations in 51 countries serves customers in more than 100 countries. We believe in building partnerships that secure commerce and doing that requires fostering an engaged culture that values people with different backgrounds, ideas, and perspectives. We build a sense of belonging, so all employees feel respected, safe, and valued, and we provide equal opportunity to participate and grow.

Job Description

We are seeking an accomplished and dynamic National Product Support Manager to join our team. In this role, you will play a critical part in driving operational excellence and supporting the CVS product line across all levels of the organization, contributing to our ongoing success and strategic goals. As part of the Cash and Vault Services (CVS) Team you will provide expertise and guidance in product-related processes and procedures, ensuring policies, workflows, and reporting standards are established and maintained. Acting as a key liaison in a matrix environment, the incumbent collaborates with Sales, Field Support, and Operations teams to meet product objectives and deliver superior customer experiences. Core responsibilities include training and creating documentation for customer implementations and internal startups, managing process improvement initiatives, and serving as the escalation point for product support issues. The position also focuses on developing KPIs, analyzing quality data, and implementing corrective actions to improve performance, reduce costs, and enhance customer satisfaction.

Key Responsibilities

• Provide expert guidance on operational processes and procedures for the CVS product line
• Drive quality initiatives and ensure compliance with established policies, workflows, and reporting standards
• Partner with Sales and Field Operations to manage customer expectations and deliver seamless support
• Develop and refine KPIs and quality assurance measures to monitor and improve performance
• Act as a product consultant and escalation point for operational support issues
• Share best practices through documentation, training, and knowledge transfer across teams and customers
• Conduct operational training for CVS Operations and Field Support staff
• Analyze performance and quality data to identify opportunities for improvement and implement corrective actions
• Lead process improvement projects aimed at reducing costs, improving cycle times, increasing profitability, and enhancing customer satisfaction
• Manage projects from initiation to completion, ensuring timely delivery and alignment with business objectives

Qualifications

• High School Diploma or GED
• Minimum of 3 years project management experience
• Minimum of 2 years experience with MS-Office tools: Word, Excel, PowerPoint and Project
• Strong communication, cross-functional collaboration, and project management skills
• Travel as required to support operations and customer needs; up to 50% travel
• This position is remote with travel requirements to support operations across North Carolina, South Carolina, Georgia, Alabama, and Florida.

Preferred Qualifications

• Knowledge of process improvement methodologies (Six Sigma, Lean)
• Strong attention to detail and organizational skills
• Ability to work independently and manage competing priorities in a fast-paced environment
• Proven track record of maintaining standards and integrity
• Experience in vault operations and understanding of the armored car business
• Demonstrated leadership in operations, product support, or customer support environments
• Bachelor's degree in Business, Engineering or related field

What's Next?

Thank you for considering applying for a job at Brink's. To be considered for this position, you must complete the entire application process, which includes answering all prescreening questions and providing your eSignature. Upon completion of the application process, you will receive an email confirming that we have received your application. We will review all candidates and notify you of your status should we deem you fit for a job. Thank you again for your interest in a career at Brink's. For more information about future career opportunities, join our talent network.

Brink's is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, marital status, protected veteran status, sexual orientation, gender identity, genetic information, or history or any other characteristic protected by law. Brink's is also committed to providing a drug-free workplace.

Brink's is proud to be an equal opportunity employer. If you need reasonable accommodations/adjustments during the hiring process, please let your recruiter know we're here to support you every step of the way.