Marketing & Business Development Systems Manager

Global M&BD Systems Manager

Manage the Global M&BD Systems team in conjunction with an existing Systems Manager based in the UK, reporting to the Global Head of M&BD Operations and Systems. Oversee the day-to-day operational support and administration of the M&BD systems, which includes:

Client Relationship Management (CRM) system: InterAction

Email Marketing system: Litera Concep

Enterprise Relationship Management system: Introhive

Experience Management system: Litera Foundation

Leading on the roll out and continued development of our global experience management tool, Litera Foundation. This will include:

• System configuration
• Integrations (with support from IT and the vendor)
• Automation of data capture process
• Global communications
• Designing and delivering training

Oversee the provision of user support by the Systems team, ensuring timely and efficient handling of day-to-day support tasks

Deliver end-user training for all M&BD systems to M&BD, other business teams and lawyers, as needed

Define and execute an approach for improving data accuracy for all M&BD systems

Input into plans to leverage technology and AI to improve operational efficiency across M&BD, but specifically utilizing AI within the Systems team and taking advantage of AI embedded in our systems

Lead our relationships with vendors, alongside IT counterparts, to ensure effective support, upgrades, and contract renewal

Project manage process improvements for M&BD stakeholders

Ensure projects are delivered on time, within budget, and meet or exceed stakeholder expectations

Plan, manage, and deliver solutions that extract value from existing M&BD systems

Identify and validate the need for new technology to be introduced and create business cases to support change

Analyze and articulate stakeholder requirements and advocate for solutions that meet these requirements and contribute to the firm's overall strategy

Create clear and concise plans and documentation that support the CMO and Global Head of M&BD Operations and Systems deliver on their commitments

Represent M&BD in technology projects and contribute to wider M&BD projects, as required

All members of the firm are expected and encouraged to participate in our global Responsible Business program. Specific duties or responsibilities may be reviewed from time to time to reflect changes in personnel and management structure, location, and services.