Loan Ops Commercial Admin I

Build Your Future Here

Thinking of changing jobs or starting your career at a growing company with an award-winning culture? Well, you are in the right place. Join us on our journey to being the Best Community Bank in America. Our motto is and by joining Peoples Bank, we will work together to help you achieve your career goals, just like we help thousands of clients reach their financial goals. Peoples Bank is one of the largest 150 banks in the United States with 130 full-service bank branches in Ohio, West Virginia, Kentucky, Virginia, Washington D.C. and Maryland. We also have Specialty Finance offices in Minnesota, Missouri and Vermont. Peoples Bank prides itself as a community bank and dedicates its resources to improving our communities. The Peoples Bank Foundation celebrated its 20th anniversary in 2023, donating over $7 million to local organizations since its inception.

We are proud to share national accolades that celebrate our company culture and recognize us as a great place to bank:

• American Banker Best Banks to Work For in 2021, 2022, and 2023
• Top Workplaces USA national award in 2022, 2023, and 2024
• Newsweek's America's Best Banks 2023, and 2024
• Newsweek's America's Greatest Workplaces for Women 2025
• U.S. News & World Report's Best Companies to Work For in Banking and in the Midwest 2024-2025

At Peoples Bank, we know that there is more to life than work. But we also understand that the quality of the work environment and employee benefits can greatly impact an associate's life. That's why we seek to create a great benefits package for our associates including: 401(k) retirement plan with an employer match, employee stock purchase plan, various education assistance programs, paid vacation and holidays, and much more. For full details of our benefits offerings, please visit peoplesbancorp.com/about-us/find-a-career/.

Our associates are each accountable for living the culture and values of the organization. This includes ensuring actions and behaviors create a positive and collaborative work environment, always acting with integrity and professionalism and providing extraordinary customer service. Our goal is for you to be successful; to that end being reliable in terms of ensuring you are at work on time and work your schedule as well as actively pursuing your performance objectives, will be fundamental in your contributing to the teams' success as well as the organization.

Job Purpose

This position is responsible for booking and advancing commercial loans, perfecting collateral liens, specialty reporting functions, and providing extraordinary customer service to internal and external customers.

Job Duties

• Accurately book and check back commercial loans within agreed upon service level standards both for new and modified loans.
• Identify and track commercial loan document exceptions with the ability to review and process clearance of said exceptions.
• Process collateral lien perfection ensuring bank's position is in line with credit approval and ensure collateral lien releases are accurately and timely released on paid out loans.
• Will be responsible for loan file and document management duties as assigned.
• Process loan payments, including necessary research as needed.
• Daily review of general ledgers ensuring loans balance and outages are expediently cleared within established expectations.
• Answer calls and research issues from both internal and external customers.
• Effectively process and resolve internal ticket cases within expected service level standards.
• Actively assist with complaint management resolution to bring about expedient and accurate closure of cases within established service level standards.
• Process the input and check back of automatic transfer requests.
• Review assigned system reports to proactively identify and resolve issues.
• Process daily participation desk transactions.
• Must be customer service focused with the ability to collaborate with internal partners to effectively produce accurate and timely results.
• Attention to detail with ability to identify issues and escalate to management.
• Cross train on other roles and willingness to assume additional duties within the department, including, but not limited to, floorplan operational functions.
• Assist management with cross training of new and existing team members.
• Adheres to bank's policies and procedures and complies with regulatory requirements.
• Will perform special projects as assigned.

Normal hours are 8:00am to 5:00pm, Monday - Friday.

Education, Experience and Job Skills

- High School Diploma or GED required.

- Minimum of 1 year of banking experience with loan operations duties and/or training; or equivalent combination of training and experience.

- Ability to work in a fast-paced environment with a high degree of accuracy and close attention to detail.

- Proven team player.

- Ability to prioritize and effectively manage time to meet deadlines.

- Excellent verbal and written communication skills.

- Positive and professional attitude in an open, team environment.

- Strong knowledge of Microsoft Word and Excel.

- Knowledge of FIS IBS Insight a plus.

Basic Qualifications

- High School Diploma or GED required.

- Minimum 1 year of previous experience with loan operations duties and /or training.

Equal Opportunity Employer M/F/Disabled/Vet; If you are unable to complete this application due to a disability, contact humanresources@pebo.com to ask for an accommodation, alternative application process, or other inquiries.

Working Together. Building Success.