Lead Production Operations

Job Profile Summary

Leads production operations teams, ensuring regulatory compliance, process optimization, and integration with strategic business objectives. Utilizes advanced data analysis and continuous improvement techniques to optimize operational performance, develop crisis management strategies, and maintain high service levels.

General Duties & Responsibilities

• Lead daily operational processes, ensuring compliance with SLAs and regulations

• Guide and develop team members in advanced production operations processes

• Design, implement, and benchmark process improvement initiatives

• Coordinate with cross-functional teams to align operations with broader business goals

• Perform advanced data analysis to drive process optimization and risk management

• Oversee crisis management and business resilience planning

• Foster vendor relationships to enhance operational effectiveness

• Develop procedures for operational efficiency and scalability

• Ensure quality control and accuracy in transaction processing

• Lead projects for production operations enhancement

Education Requirements

• University degree or equivalent experience required

• 7 years of relevant prior experience

Job Profile Level Description

• Recognized subject matter expert

• Manages large projects or processes; limited managerial oversight

• Coaches, reviews, and delegates to lower-level professionals

• Addresses complex operational problems

• Influences department and organization policies and procedures

10 Skills & Abilities

1. Production Operations Leadership

2. Regulatory Compliance

3. Data Analytics

4. Process Improvement

5. Team Coaching

6. Crisis Management

7. Performance Benchmarking

8. Vendor Management

9. Cross-Functional Collaboration

10. Operational Scalability

Technical Skills

1. Mainframe, COBOL, JCL, VSAM, DB

2. Good to have – Experience with large-scale systematic production operations environments

Applications will be accepted until 3/25/26

Salary and Other Compensation

The annual salary for this position is between $60,325 - $109,000 depending on experience and other qualifications of the successful candidate. Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements: Medical/Dental/Vision/Life Insurance Paid holidays plus Paid Time Off 401(k) plan and contributions Long-term/Short-term Disability Paid Parental Leave Employee Stock Purchase Plan Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.