LAN Support Specialist

Lan Support Specialist

Position Title: Lan Support Specialist

Pay Rate: $75,000 - $92,000, multiple factors, including individual experience, skills and abilities will determine where an employee is ultimately placed in the pay range.

Category/Shift: Salaried Full-Time

Physical Location: Position will be placed in 1 of 2 locations: Louisville Sales Office 4201 Shepherdsville Rd Louisville, KY or Henderson Mill 1500 Commonwealth Dr Henderson, KY

The Job You Will Perform:

This role supports 9 sites, throughout KY and a site in IN, to include 330 PCs with a total number of devices supported of 899 devices. Reports and works with a manager to provide technical support of client infrastructure and software for assigned sites. This role will work with facility manager or site contact to set priorities. Manage day to day break/fix of workstations, servers, RF devices, printers and other network attached devices. Requires 50% travel to support 9 sites: Bowling Green, KY, Lexington, KY, Henderson, KY, Louisville, KY and St Anthony, IN. Perform assigned project tasks or set of actions for completion of project within defined timelines. Includes but not limited to installation, configuration, and/or moves of supported standard devices or implementation of a process. Perform assigned tasks for installation and configuration of standard devices as part of the refresh lifecycle management programs for Workstations, Printers, RF, Servers and Network Switches and Access Points. Requires general to little direct supervision and capable of handling any routine to highly technical problem with demonstrated adequate to good communication skills. Maintain documentation for the facility, including inventory, ticket tracking, and time tracking. Act as the liaison with Information Technology second and third level support groups to assist in expediting the support process. Daily on-call for the primary locations supported. Rotation of on-call support for the region up to 4 weeks per year.

The Skills You Will Bring:

Developed in several competencies including: Action Oriented, Planning, Time Management, Oral and Written Communication skills, Customer Focus, Integrity & Trust, Functional/Technical Skills - Technical Learning. Demonstrated competence to work: With minimum supervision, Effectively with all levels in the organization.

About Us

The Benefits You Will Enjoy: International Paper offers a benefits package that includes health, welfare and retirement plans including Medical, Dental, Life insurance, Flexible Spending Accounts, Short-term and Long-term Disability, 401(k), Company-funded retirement contributions, Paid Time Off, Education & Development (including Tuition Reimbursement), Student Loan Repayment Assistance, and Voluntary Benefits including insurance for home, auto, vision and pets.

The Career You Will Build: Leadership training, promotional opportunities

The Impact You Will Make: We continue to build a better future for people, the planet, and our company! IP has been a good steward of sustainable practices across communities around the world for more than 125 years. Join our team and you'll see why our team members say they're Proud to be IP.

The Culture You Will Experience: International Paper promotes employee well-being by providing safe, caring and inclusive workplaces. We have team members all around the world with diverse backgrounds, experiences, and perspectives. These are our strengths. We are committed to creating a culture where all individuals are respected, valued, engaged and have an opportunity to do their best work every day. We invite you to bring your uniqueness, creativity, talents, experiences, and safety mindset to be a part of our increasingly inclusive and diverse culture.

The Company You Will Join: International Paper (NYSE: IP) is the global leader in sustainable packaging solutions. With company headquarters in Memphis, Tennessee, USA, and EMEA (Europe, Middle East and Africa) headquarters in London, UK, we employ more than 65,000 team members and serve customers around the world with operations in more than 30 countries. Together with our customers, we make the world safer and more productive, one sustainable packaging solution at a time. Net sales for 2024 were $18.6 billion. In 2025, International Paper acquired DS Smith creating an industry leader focused on the attractive and growing North American and EMEA regions. Additional information can be found by visiting internationalpaper.com. International Paper is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. International Paper complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact reasonable.accommodations@ipaper.com or (877) 973-3919.

Job Identification 2001378

Job Schedule: Full time