Lab Services Procedure & Training Document Developer

Where Your Career Is A Force For Good

Joining The American Red Cross is like nothing else – it's as much something you feel as something you do. You become a vital part of the world's largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better. When you choose to be a force for good, you'll have mentors who empower your growth along a purposeful career path. You align your life's work with an ongoing mission that's bigger than all of us. As you care for others, you're cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work.

As part of the Lab Services Centralized Process Design Team, this role will lead the analysis, design, development, and enhancement of business processes to support the implementation of a new Blood Management System. We are seeking a change leader with a forward-thinking mindset—someone who thrives on challenging projects and can work independently or collaboratively to deliver innovative solutions. The ideal candidate is a self-starter with expertise in Immunohematology Reference Laboratories (IRLs) and/or Human Leukocyte Antigen (HLA) laboratory systems and processes. This individual will play a critical role in shaping future workflows, driving process improvements, and ensuring compliance with regulatory standards while leveraging technology and automation. This is a remote role that will sit anywhere in the United States. Term-limited position 18 -24 months. Position is funded by Biomedical IT Modernization Project.

Key Responsibilities & Knowledge Areas:

• Lead task analysis activities (aka process improvements and gap analyses between current processes and the desired to-be state), design new complex Lab Services (IRL and HLA) processes and procedures for Lab Services execution staff, and lead transition planning.
• Develop written procedures and training documentation for Lab Staff including collaborating with training development vendor, CGS
• Develop User Validation plans and lead UV events (as required).
• Support the business unit process re-engineering plans.
• Support implementation activities

Patient Services:

• Support clinical laboratories performing blood grouping, typing, tissue testing, and cross-matching for transfusions.
• Provide direct patient care services aligned with clinical practice and under the direction of a medical director.

Specialized Testing:

• Conduct compatibility testing for organ and bone marrow transplants.
• Diagnose and manage HLA-related diseases.

Quality & Compliance:

• Ensure patient and donor samples are uniquely identified and tracked throughout testing.
• Document test results in compliance with regulatory requirements.
• Perform tests and interpret results using approved, licensed kits per applicable regulations.

Technology & Process Management:

• Select, design, validate, and maintain automated systems to support testing functions.
• Develop and maintain procedures that uphold accuracy and regulatory standards.

Process Improvement & Innovation:

• Evaluate application and process changes objectively, using a lean engineering approach to drive future-focused improvements.
• Identify opportunities for efficiency and innovation without institutional bias.

Qualifications:

Education:

• Bachelor's degree in Medical Technology, Science, Business, Engineering, or a related field (required).
• Six Sigma certification highly desired.

Experience:

• Minimum 7 years of related experience or an equivalent combination of education and related biomedical experience.
• Experience working in an agile environment, with iterative review and documentation updates.
• Proven ability to manage tasks across cross-functional teams and departments.
• Prior experience working in a 100% remote environment, collaborating effectively via Teams and SharePoint.

Technical Skills:

• Proficient in Teams sites and SharePoint using shared files (not local storage).
• Highly skilled in MS Word (templates), PowerPoint, Visio, and related tools.
• Strong problem-solving and analytical skills, including experience working with and analyzing large data sets.

Communication & Leadership:

• Excellent verbal and written communication skills; able to convey changes clearly to diverse audiences.
• Ability to work under stringent deadlines and adapt to evolving priorities.

Additional Requirements:

• Available to travel for user validation events during the project (typically 5–7 business days per event).
• Ability to work East Coast hours as needed.

Preferred Skills & Tools:

• Familiarity with Instructional Design Development (IDD) format and SmartSolve (a plus).
• Will receive training in System 3 (Quality) as a Process Design Specialist for Procedure and Training Documentation Development.

Pay Information:

The salary range for this position is $110,000-120,000/year. This job will be posted for a minimum of five business days and extended if the applicant pool needs to be expanded. Note that American Red Cross salaries are aligned to the specific geographic location in which the work is primarily performed. Other factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. This role is not eligible for relocation assistance.

Benefits for you:

• Medical, Dental Vision plans
• Health Spending Accounts & Flexible Spending Accounts
• PTO: Starting at 15 days a year; based on type of job and tenure
• Holidays: 11 paid holidays comprised of six core holidays and five floating holidays
• 401K with up to 6% match
• Paid Family Leave
• Employee Assistance
• Disability and Insurance: Short + Long Term
• Service Awards and recognition

Apply now! Joining our team will provide you with the opportunity to make your career a force for good! The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws.