IT User Support Intern

Valvoline It User Support Intern

It all starts with our people. As the leader in automotive preventive maintenance, Valvoline has a proven track record of growth. We continue to invest in our people, processes, and technology to strengthen our ability to efficiently deliver quick, easy, trusted service across all our stores – every day. We're not just in the car business; we're in the people business. And we're looking for humble, hungry, and smart people to help us shape the future of mobility. If you're hungry to drive change and seek a dynamic, collaborative environment that fuels both personal and professional growth, you've found your place with us.

Our highest priority is creating a welcoming workplace with team members from a wide variety of diverse backgrounds and experiences.

How You'll Make a Difference

Valvoline has a rewarding opportunity as an IT User Support Intern. In this role, college students will work under limited supervision, assisting our onsite Pitstop Team with day-to-day technical support to employees for a range of hardware and software-related systems. They will assist with diagnosing low- to medium-complexity problems through discussion with users, including troubleshooting, fault rectification, and problem escalation. They will provide adequate and timely resolution of users' issues, queries, or complaints.

This position is located onsite at Valvoline Headquarters in Lexington, KY, with a Monday through Friday schedule.

Assist with troubleshooting of end user computing issues, including, but not limited to, MS Office products, Windows 10/11, W365, Teams, and conference room technologies.

Assist in the health and maintenance of application environments as related to client computers, Citrix, Active Directory, and enterprise print.

Assist with the software packaging and PC Windows image, including deployments/upgrades related to software and operating systems.

Assist with deploying applications and maintaining SCCM, InTune, and MDM infrastructure.

Assist as directed with tracking IT assets/software licensing to maintain accurate records to keep Valvoline in compliance for security and accounting purposes.

Assist with ensuring assets are retired/refreshed in a timely manner.

Other duties and responsibilities as determined by Valvoline from time to time in its sole discretion.

What You'll Need to Succeed

Must be pursuing a degree in Information Technology, CIS, or a comparable major

Basic project management skills

Basic technical background in IT End User Support and PC Technologies

Strong customer service skills

Ability to learn and adapt quickly, learning new technologies

Must be authorized to work in the US for any employer

Your Path to Valvoline

Valvoline provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Join us in revolutionizing the automotive aftermarket industry while enjoying competitive benefits, a supportive work culture, and opportunities for advancement. Apply now and become an integral part of our journey at Valvoline. The company endeavors to make its recruitment process accessible to any and all users. Reasonable accommodations will be provided upon request to applicants with disabilities to facilitate equal opportunity throughout the recruitment and selection process. Please contact Human Resources at 1.833.VVV.Report or email ECC@valvoline.com to make a request for reasonable accommodation during any aspect of the recruitment and selection process. The contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.