It Support Specialist

IT Support Specialist

Skills Active Directory, Windows 10, Windows 11, Technical Support, Office 365, Windows, Hardware, Phone Support, Desktop Top Skills Details Active Directory, Windows 10, Windows 11, Technical Support, Office 365, Windows, Hardware Description The IT Support Specialist provides Tier I network support and Tier II end-user support for 22 locations, based primarily at our Lawrenceburg campus. This role requires strong technical skills, excellent customer service, and the ability to manage and resolve issues both onsite and remotely. The IT Support Specialist will follow up on closed issues to ensure user satisfaction, escalate work orders when necessary, and assist the broader IT team with additional projects and initiatives. Additional Skills & Qualifications 3–5 years of relevant IT support experience. Associate degree or equivalent education/experience required; A+ certification preferred. Strong interpersonal and communication skills with a customer-focused approach. Proficiency in Microsoft Office Suite and troubleshooting Outlook (archiving, PST files). Experience with SAP and Exchange Online. Familiarity with Active Directory administration. Experience supporting mobile devices (smartphones, tablets, etc.). Hands-on technical skills with technologies such as Hyper-V, enterprise storage, and Cisco Call Manager. Ability to troubleshoot and repair desktop hardware, printers, and related devices. Availability to participate in a 24/7 on-call rotation (one week per month). Ability to perform physical IT work, including lifting and installation tasks. Pay and Benefits The pay range for this position is $21.00 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Lawrenceburg, KY. Application Deadline This position is anticipated to close on Oct 30, 2025.