IT Field Support Tech

IT Field Support Technician

We are seeking an IT Field Support Technician in our Lexington, KY office. This is an onsite position in Lexington, KY with paid travel required to Gray Construction jobsites and satellite offices as needed.

Gray is a fully integrated, global service provider deeply rooted in engineering, design, and construction, along with smart manufacturing and equipment manufacturing services. Consistently ranked as a leader in the industry, we focus on the following markets for domestic and international customers: Food & Beverage, Manufacturing, Data Centers, Distribution, Commercial, and Advanced Technology. Founded in 1960, Gray's robust offering enables us to create one-of-a-kind solutions at the highest levels of customization, delivering unmatched precision and partnership to some of the world's most sophisticated organizations.

Responsibilities:

Customer centric job position, that provides a wide array of IT services for Gray Team Members, Satellite Offices and Field Operations. Provides first line of support for all Field Operations IT related setup, troubleshooting and maintenance throughout the life of Gray projects. Interfaces with Nationwide telecommunication carriers to negotiate telephone and data service for new jobsite locations, place orders for new services, expedite orders and coordinate the installation with the carriers and jobsites.

General expectations:

• An exceptional work ethic.
• Strong attention to detail and ability to work with a high degree of accuracy.
• Ability to work in a team environment.
• Knowledge of corporate IT security best practices.
• Assists the Helpdesk operations for Information Technology.
• Uses IT support call software to organize, sign off, and provide reporting on all service calls.
• Provides written documents of procedures and tasks assigned to the position.
• Installs new peripheral hardware on existing office systems.
• Analyses the usefulness of older hardware to work in conjunction with new software and hardware.
• Performs preventative maintenance of existing hardware.
• Advises department manager in hardware ordering related issues.
• Communicates with users regarding the schedule of new hardware deployment.
• Ability to handle and organize multiple tasks.
• Other duties may be assigned.

Position specific expectations:

• Travel to jobsites and satellite offices on an as needed basis.
• Installation of new jobsite or satellite office LAN/WAN systems.
• Installation of new peripheral hardware and software.
• Perform routine maintenance of existing network hardware, desktops/laptops, peripheral hardware, perform upgrades and software troubleshooting.
• Works with ATT, Verizon, and T-Mobile, for jobsite mobile device usage and management.
• Ability to provide remote support relating to jobsite and satellite office computer troubleshooting.
• Tracks usage of computer related inventory and provide reporting on hardware implemented to jobsites and satellite office staff. Ensures that all hardware deployed to jobsites and satellite offices is tracked and returned to inventory after use.
• Provides basic troubleshooting of standard software and iOS devices for jobsite users.

Qualifications:

The new team member should possess a bachelor or technical/associate degree in a computer field; or a minimum one-year related experience and/or training. Microsoft, Cisco, Symantec, CompTIA, or other industry certifications a plus. Knowledge of Microsoft Windows 10 OS, Microsoft Office 365 and OneDrive is needed. Basic knowledge and understanding on setup and troubleshooting network equipment (Wi-Fi, routers and switches). Experience with virtual conferencing solutions; Cisco WebEx and Teams preferred, as well as iOS mobile devices. Experience with Audio/Video solutions and setup a plus. Knowledge of current antivirus/ antimalware/ antispyware security software preferred. Experience with imaging software highly desired. The selected candidate must have excellent communication skills and be physically present in the Lexington office. Must be a self-starter and provide a high level of customer satisfaction to our users. Must be able to thrive in a fast-paced environment and can travel frequently and for extended periods to remote jobsites. The new team member should be an energetic, self-motivated individual who enjoys a team environment, as well as a passion for collaboration and professional development.

Visa Sponsorship: This role is not eligible for visa sponsorship.

EEO Disclaimer: Gray is proud to be an Equal Opportunity Employer and welcomes everyone to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability.